Sapphire
Terrible customer service
I have bought from the site many times in the past without issues but this customer service is terrible, my order was canceled over and over again which has also happened in the past, I tried using different payment methods all accurate information with a vague screening failed as a reason for cancelling my order with no option to resolve in the email, it took 45 minutes to get customer service on the phone each time I called and they were not knowledgeable or helpful, I was offered no assistance in this matter and with this bad experience I think im done using this website I needed my items to arrive by a certain time and these cancelations have guaranteed they wont get here in time at all. It took over a day to get an email response back and it's automated this is honestly disappointing. Sincerely, not a Karen, just a disappointed former customer
Response from Fragrance OutletJun 7, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.