Fragrance OutletReviews of fragranceoutlet.com

I placed an order in January 2025 and reached out to customer service after receiving the wrong perfume and provided Fragrance Outlet with pictures both times. I spoke with Ms. Sonia, who assured me that the issue would be corrected and promised to send me the correct product. She provided a return label for the wrong item, which I didn’t order in the first place, and offered me a $5.00 discount on my $102.34 order. However, when I received the replacement, it turned out to be the wrong size. It’s now February 4, 2025, and I still haven't heard back from Ms. Sonia or anyone at Fragrance Outlet despite emailing them multiple times. This company is completely unreliable and unresponsive. I will never make another purchase from them. They took my money and sent me whatever they felt like. BUYERS BEWARE! I wish I could give Ms. Sonia and Fragrance Outlet a zero— that would be more than enough! One star is wayyyyy too many!! From now on, I’ll be buying my perfume locally where I can be sure I’m getting what I paid for.

The fragrance sales rep was great. She really helped find the best fragrance for me. She was very knowledgeable & kind. I would go back again because of this experience. Thank you. Christine Rudolph

The store did not have the product I was looking for, but the associate was helpful in finding me a new fragrance that I like. Everyone at the store was kind and helpful.

The product I received is not a real and seems imitation , I checked with your team and tried to return and I was brushed off without checking , I tried to check the product online and I could not get details like other similar products bought from other retailers like macys

The associate helping me was very knowledgeable in what was in the different scents. They were able to find what I really like by the description I gave and it was a quick process so no guessing. I was there on February 2nd and would love the employee to be recognized for being that knowledgeable.

It was a great price and good service delivery.

Took the time to let me smell multiple perfume to make my choices. Love the refillable atomizer. Great customer service!

I stopped by twice in one week, and both the associates were amazing! I got outstanding service with impressive recommendations based on my preferred scent profiles. I ended up making a purchase on the second visit with plans to stop by again based solely on the friendly service I received! Very attentive and knowledgeable.