Valued C.
Shailynn was our customer service…
Shailynn was our customer service person at Tanger Outlet in Sunbury, OH. She was pleasant and very helpful. Great experience with her!

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Shailynn was our customer service person at Tanger Outlet in Sunbury, OH. She was pleasant and very helpful. Great experience with her!
Dillon
Seth on 1/18/26 made the buying experience great. He has extensive product knowledge and when I told him some of the notes I was looking for he immediately had two colognes to test. One for a more formal event and the other as a more everyday scent. I ended up purchasing both of them with the buy one get on 50% off. Seth was truly a great salesman. I would recommend talking to Seth for cologne if you don't know where to start.
Valued C.
Justin was great and he helped us out a lot.
Valued C.
I loved the experience. The lady that helped me was as very knowledgeable on everything. She let me know she used wisdom and I got 2 of them.
Valued C.
As usual in this store I get the utmost patience knowledge and suggestions! It was my Wife’s Birthday so the customer service and the deal was truly encouraging !!! Thank You to the staff and store !!!
Valued C.
The staff were very inattentive and I made a purchase of YSL Libre intense and they gave a different YSL perfume. The staff were chitchatting and it took more than 5mins to attend me
Response from Fragrance OutletFeb 4, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better. Fragrance Outlet Team
Mader
Took their time finding the right fragrance with my daughter
Valued C.
Great staff, they are very helpful