FragilepakReviews of fragilepak.com

I ordered a six piece sectional from AAFES and FragilePak was the company assigned to deliver. I was worried after reading some of the reviews but was absolutely satisfied with the service I recieved. Not only did they bring my sectional two weeks EARLIER than I was suppose to recieve it, but my light grey and white couch was pristine with no damage and not one speck of dirt. Each piece was wrapped in layers of plastic, foam and cardboard. I was emailed a link to schedule, given a day only two days later with a scheduled window of 11 to 3. The company notified me at noon that they were on their way and they promptly arrived at 12:30. The guys that delivered were so nice and careful and went way out of their way offering to place the couch in the living room instead of the front room and asked if we needed any help with anything before they left. They were very cautious not to hit anything or damage our items or house and even closed up all of our doors when done. I did not get their names but maybe the company can see it on my order number because they definitely deserve a special shout out and some recognition!!!! Never had such a quick and easy delivery with such amazingly efficient and nice workers. Order number 263U2157513 in El Paso

Only because I can't give them zero stars! The company e-mailed me to say my delivery would arrive in a four hour window. They said they'd contact me via my mobile phone. I replied they needed to call my work phone and they confirmed that. I was already at work and my wife on her way, when she got a Ring notification they were there. No call to my office and when I called the company I got numerous runarounds. Now they’re telling me this supposedly White Glove delivery won't be until Monday. They won't admit their mistake and see no issue inconveniencing customers! Horrible delivery service and horrible phone service. AAFES, stop using this company! UPDATE: I spoke with the gentleman in Henderson, NV who is in charge of improving the company’s operations. He promised to work the issue and our couch was delivered the next day. I hope his efforts to improve FragilePak are successful, but I think much of the local people may need a lot of training and re-training.

Alright people I am back with my review and experience with FragilePak service. I honestly have to say FragilePak did their job! I called, after numerous times trying to use the link they gave me, that didn't work, and set up a delivery date. September 18th between 7-11 am. Received a call stating my delivery will be at my home in 30 minutes. It was! However the part I didn't like is they will only place your delivery in a dry area like your porch or garage. The movers can't unpack or help you unpack your delivery. They actually have a 10 minute window on the delivery process! No more customer service!!!

The worst company that I've ever worked with. They treated me like shi*t. Please stop delivering. I need you to be out of the business. You are killing the company what you work with. You're saying that you are going to deliver both they never arrived. Any phone call. Nothing. -5 star. Not a white glove company.

Hey Fragilepak, who did you guys bribe and for how much to receive and still have any contract with the military exchange? Can’t make it any less obvious?

If I could give zero stars I would. Had a delivery scheduled for today with a window of 9-1. After 4:00 rolled around I called and of course no answers were given as to why I hadn’t received my delivery. The call center is totally useless except for canned apologies and rescheduling. Now I must set aside another day in hopes that the miracle of delivery actually takes place. I can see by online reviews that they have a habit of disrespecting customers. Totally unprofessional and irresponsible behaviors from a company as large as they seem to be. Fragilepak, you are horrible!

Super frustrating. Ordered a sofa from Dream Sofa on June 21. Fragilepac picked up the sofa on August 6. Dream Sofa said that they ordered expedited shipping and it would take 2-3 weeks for the sofa to be delivered. To make a long story short, it is August 27 - exactly 3 weeks from the day Fragilepac picked up the sofa - and it hasn't been delivered. I emailed and called both Dream Sofa and Fragilepac. Fragilepac gave conflicting information via email...the sofa will be here this week...no, next week...no, we don't know where it is, when it will be here, or when it will be delivered. Dream Sofa then said that Fragilepac should have the sofa at the local warehouse tomorrow (8.28). I paid for white glove delivery. I will update the review when the sofa arrives. 9/4/24 Fragilepac confirmed yesterday (three times) that the sofa would be delivered this morning between 9:30 a.m. and 1:30 p.m. To make a long story short, it didn't happen. I called and spoke to customer service and they said that a delivery could be made any time over several days regardless of when they have confirmed the delivery. 9/5/24 The sofa was delivered today but I'm sure its only because I was such a pain. Good luck to anyone stuck with this shipper. Reducing my rating from two stars to one. Gave two initially because customer service is responsive to emails. Reducing to one because the information they provide is completely worthless and/or unreliable.

We ordered a piece of furniture to be delivered and the assigned company was FragilePak. I received an automated text on Thursday, August 15th to schedule delivery. I scheduled for August 20th and received a text message confirmation. On the 19th, I started receiving a ton of automated texts from FragilePak to schedule a delivery date. I assumed it was a system glitch because I’d already scheduled. The text provides a link and suggests to email through the link to get in touch with customer service. They do not provide a phone number. I emailed twice, at 9:21am and 2:08pm, but no response. I continued to get many automated texts and calls to schedule. Finally, I had to search for their customer service phone number. The representative contacted the warehouse and came back to say they claimed they “can’t deliver on the 20th because the government won’t allow them to come on the base”. They had apparently cancelled my delivery several days prior without notifying at all. We contacted the base visitor center to ask if there are any delivery restrictions and were told that deliveries could come at any time and the only requirement is a visitor pass. I called FragilePak to explain and was told the same lie that they are not allowed to deliver because the government says so. We took time off work and rearranged our schedule to be able to get the furniture into the house and set up. Now they want to reschedule for a different date and none of the dates can work for us due to work scheduling. I’m seriously appalled at the lack of communication and the blatant lying from their warehouse team and drivers. We now have to go through the Exchange customer service to process a return and purchase furniture elsewhere, which is more time and frustration. I have no idea why the military stores continue to work with this shady, unprofessional, and unreliable company.