FragilepakReviews of fragilepak.com

The WORST customer service! I have tried and tried to talk to someone but no response. Emails do not even remotely address my concerns. I set the delivery date and printed out the confirmation, then I get an email stating a completely different delivery date... still trying to resolve but SO FRUSTRATING :(

The company pulled into my driveway, took a picture of my house, and then left without even ringing my doorbell or delivering my item. The reply that they give, for me to let them know the order number so that they can escalate, doesn’t work because there is no where to submit that to them. I called them once and the rep pretended she couldn’t hear me and hung up the phone. The second rep that I got told me that they would have a supervisor contact me but I have heard nothing.

By far the worse delivery service I have ever used. Their customer service is awful. They fail to answer any of customer questions. Why a company would use this delivery service is beyond me. I am beyond disappointed with their service.

I've had many deliveries over my life and I've never experienced this level of incompetence. Local contractor delivered 2 damaged items and caused over $500 in damage to my flooring by dragging a dresser down the hall. They refuse to take responsibility for their driver's actions. I canceled my order with AAFES, if you see Fragilepak on your delivery ever, just cancel it and save yourself a headache. At the very least, don't let them in your home or business and inspect the items before they leave.

The delivery driver and helper refused to bring my dresser to the 4th floor, stating they could only deliver to the 3rd floor—something that should have been communicated to me beforehand. I remained flexible and offered to have my husband and neighbor carry it upstairs, even though that’s not the service I paid for. Despite this, the delivery team didn’t even exit the truck. As soon as I met them downstairs, the driver informed me they would not be bringing the dresser up. When my husband expressed frustration over their lack of effort, the driver and his “brother” became confrontational and threatened physical violence. They then got back in the truck and left with my dresser. This behavior was extremely unprofessional and unacceptable. Now, I am left waiting even longer for a redelivery of an item I originally ordered on May 23. June 25: 1000U2488686

Everything you see in these comments are 100% accurate with this worthless delivery company!! Nothing else to say!! They don’t deserve 1 star!

The worst delivery service 🚚 I ever experienced in my entire life. You company and subs contractors supplier should be ashamed of themselves. The reviews on here are very alarming and my question is “ How come this company is still operating in this country it al.

This is the worst low budget, scam delivery service. Took over a month to have a shed delivered from AAFES and I STILL have not recieved the shed. They keep giving me excuses as to the delay. Even after taking a whole day off because they said I had to be present to sign. They gave me a SET DATE but said they could not give a time. So I had to miss an entire day of work for nothing!! I will be filing a small claims lawsuit against FragilePak for lost wages and damages.