denise H.
What happened Fragflex?
I have ordered several times from Fragflex. This last order went very wrong. I was sent an Orientica fragrance that was a year + expired, the rubberized box was sticky-degraded and black moldy. I ordered 2 seperate orders within the same week. Fragflex consolidated into one shipment and charged me twice for shipping (I paid double shipping) for a single package. I've emailed customer service 2 times with complete discription of issues and photos with no response. Extremely unhappy about this! This is the stuff that makes customers walk away.
Response from FragflexSep 15, 2026
Hello Denise, Thank you for being a returning customer and for bringing this to our attention. We are sincerely sorry for the condition of the Orientica bottle you received this is certainly not the experience we aim to deliver to our loyal shoppers. We want to fix these issues for you immediately. Our support lead has reached out directly to your email to provide a full resolution for the item. Please check your inbox when you get a chance,we appreciate your patience while we make things completely right for you. Best Regards, The FragFlex Team