Joe K.
Active codes not accepted
Packaging, delivery and cologne are great. Website only accepts the discount codes sometimes.
Response from FragflexOct 21, 2026
Hello Joe, Thank you so much for taking the time to share your feedback. We are happy to hear that you had a great experience with our packaging, delivery speed, and fragrances. We also appreciate you bringing your concerns regarding discount codes to our attention. To clarify, loyalty rewards redeemed through our rewards program are issued as unique, one-time-use codes and can only be applied once. Additionally, our discount codes are generally non-stackable, meaning multiple discount codes cannot be combined on a single order. Attempting to apply more than one code may therefore result in an error at checkout. We understand how this can be confusing, and we appreciate the opportunity to clarify how these rewards work. Your satisfaction is important to us, and we would love the opportunity to address your concerns directly. Our team has just sent you a separate email so we can connect with you personally, better understand your experience, and ensure we provide the appropriate assistance. Thank you again for choosing FragFlex and for giving us the opportunity to help. When you have a moment, please check your inbox for our email. We look forward to hearing from you and making sure you feel supported! Best Regards, The FragFlex Team