Fpinsoles is listed under Clothing & Underwear.
Fpinsoles (fpinsoles.com) has 191 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Shay
Sent the wrong model and then denied it and ignored my email asking to send it back to exchange for what I actually ordered. Also, quite rude customer service (on the EU site). Terrible website with inaccurate info as well
Pioupiou
They did not sent me the correct size and never responded to my emails when I mentioned that to them! Zero customer service
Vugee P.
Placed an order and after two weeks, 8 business days, the order has yet to be fulfilled. Support doesn't care about the customers. Even if this is the best insoles in the world it is not worth it to deal with the organization because you might not get the product. I would rather pay 2x to 3x somewhere else for similar insoles than go through the same experience the organization, which is also trying to find a way to not refund my money even though they have yet to ship the product.
William von A.
What a joke of a company. Bought my first pair back in January of 23 and they came but with the wrong grafix with a note saying “same insoles but a different graffix” not a big deal I thought. Then I bought 2 more pairs in March and I only received ONE PAIR WITH NO INVOICE! I wrote to them in April about my missing pair and received an auto generated email. As time went on I just kinda forgot about it giving them the benefit of the doubt. I recently wrote to them explaining my situation WITH PROOF FROM OTHER EMAIL CHAIN WHEN I WROTE TO THEM IN APRIL. They obviously didn’t bother to read it because they said “if you ordered way back in march why are you writing to us now in July”. READ YOUR GODDAMN EMAILS AND KEEP TRACK OF YOUR ORDERS, FP! These guys are unorganised and clearly can’t run a business. DO NOT WASTE YOUR TIME AND MONEY!!!!! Wasted 50 bucks.
Carlton R.
On February 13, 2023 I placed an online order through fpinsoles(dot)ca (Canada). There was a confirmation page showing my purchased item, the order number and the amount of the purchase which was placed on my credit card. After waiting 3 months I remembered when I noticed an ad "Fpinsoles" had on Instagram page. I contacted them on IG and email messages. They responded IG by saying "Goodbye" after sending them the screenshots of my order. Lots of users on their Instagram page reported the same issue of not receiving their items on time or not at all, as in my case. I have sent them several emails including my proof of purchase and request for a full refund. They are replied that they did not get my order in their system! HELP! This company (Concrete Visionary - Parent company), stole $131.44 from me. And my credit card company says I am over the time in which to dispute (120 days)! Buyers beware.
AJ
Worst returns handling process ever. Not worth purchasing for this reason alone. Even if they resolve it, this experience is still a 1 star experience. Opened a fraud report with my cc company. Not to mention they send the wrong size insoles..
Patient O.
I like this company's products but shipping is very slow. They will create a label quickly but then wait until they feel like it to drop orders at the post office. Sometimes they don't actually have the product you want in stock, but let you place an order anyway. You can probably buy their insoles from a retailer like Tactics and have it your hand before they actually ship a website order. Pretty sad. It's not just me either, look the retailer reviews on Amazon. BTW they've always been like this. I cut the company some slack when they were new but they've had plenty of time to get things together at this point. Fact is, customer expectations are different today and they need to get with the program if they want to be taken seriously. Probably time to hire a third party order fulfillment service.
