Luke G.
This review is about customer service
MORE LIES: This company is amazing, if you buy anything from them, do it at your own risk. The original purchase amount of $105 has NEVER been refunded, period. Not sure if they paid the tariff, as I never paid that or received the goods. I have started the complaint process with the Florida Attorney General and the FTC. Payment was made to their California address, not Canada. Not sure why they continue to lie? All over $105, could have been resolved months ago, just refund the original purchase price, PERIOD. STOP making false claims!! FIVE MONTHS! Still no refund, they have made every excuse not to refund my $105 for a product I NEVER received. At this point, they are BLACKMAILING me to take this review down, and then they will possibly issue a refund. BUYER BEWARE. Update part two: My last update. I have the email to prove the level of communication. Not sure how for two months they responded, asked for details, asked to pay the tariff, asked to take this review down, know my order number, know that I asked for a code to be applied, etc. But now I didn't purchase from them? Update: The response from this company is simply amazingly awful and shows their lack of customer service! I ordered the product from fpfootwear.com. There was zero mention of additional shipping or tariffs at the time of shipping! The only notice I received was from UPS directly. So of course I was not going to pay a 40% tariff and refused the shipment. Now they are telling me that if I delete this review, they will refund. Now lying about where I purchased from? Hard to believe there are businesses that treat customers in this manner! This review is about customer service, not the product. My experience has been extremely disappointing from start to finish. Shortly after placing my order, I realized I had forgotten to apply a Black Friday discount code. I contacted customer service immediately—well before the order shipped—but they refused to apply the code or offer any accommodation. The far bigger issue is that I was never informed—on the website or during checkout—that a substantial import tariff would be added to my order. This is critical information and should be clearly disclosed prior to purchase. I only learned about the tariff when UPS attempted delivery. Because of this undisclosed fee, I refused the shipment and never took possession of the items. Despite that, the company is now refusing to cooperate with UPS to accept the return and is withholding my refund unless I first pay the tariff on merchandise I never received. This situation could be resolved easily, but the company’s unwillingness to communicate transparently or work toward a fair solution has been unacceptable. I strongly urge the company to review this case and address these customer service practices.
Response from FpinsolesJan 22, 2026
Luke placed the order on a Canada website while living in USA and then refused his package and expects fpinsoles.com, which he did not order from, to pay his tarrifs. Our Canadian distributor is a different company but we still agreed to pay HIS tarrif if he removed his negative and unwarranted review. He decided not to. Even his bank sided with the Canada company and refused his chargeback after investigating and finding that they shipped his order and he refused the accept it.