FourthwallReviews of fourthwall.com

Ordered a cap as a product test. The logo was not on straight and it was too high on cap. The embroidery was not good quality either. I wish I could upload a photo. Shockingly bad.

FW is the worst! Their systems can't figure out how to let you manually add shipping information so they require you to download the CSV file and edit it or pay for their services to do it for you if you're unable to (which we are unable) and they will nag you about the unshipped order all the time even though there is nothing that can be done about it on our end. Then when you want to refund someone because your item is out of stock, they want to charge you between $2-5 to refund money that is still sitting untouched because it takes a WHOLE MONTH to received ANY money but they expect you to send it out and when you do and the customer states they never received the items, you're not only out the fees and cost of loss but you get charged extra from FW for having to cancel the order. So getting robbed by a platform that's incredibly hard to reach customer service because it's all done in emails and they start asking you to use the master email on the account but when you correspond using that email it states it's not in their system and you have to use your Gmail account but they keep telling you to use the other email that doesn't work. So I can not only keep a steady conversation with the customer support because for some reason they don't have a ticketing system in 2025. 1) They force you to send out products without getting paid. 2) Their system is limited on functionality so that you have to pick up the slack or pay for their faults. 3) Payouts take one month to process but they expect you to send it out immediately. 4) They don't disclose any hidden fees prior to signing up. No mention of cost to refund. 5) The customer service will attempt to make you feel guilty because you want things to work like other platforms such as Etsy, eBay, Spreadshirt or Cafepress. 6) Their systems are always saying items are out of stock one minute and then in stock the next but you get all the emails until you have to block them because the option for the notification can't be turned off. 7) Zero ticketing system for customer support & they get to choose when to stop replying and you have to start the process all over again which is 3 emails alerting you to the new ticket but them wanting you to jump through hoops to talk to someone. 8) They don't care about you.

I was a seller on Fourthwall and my shop was shut down without warning. They refunded all orders automatically (even though products were delivered), which caused me a direct loss of over $3,333. Even worse, they claimed that “all transactions, including donations” were refunded. This is not true — none of the donors have received their money back, even after more than a month. Donations were clearly intended for me and are non-refundable by nature, yet the funds have been taken without any proof of refund. I have emailed their legal and support teams multiple times, but it has now been over a month with no reply. At this point, I am asking that they either refund the donations to the donors or release them back to me. These funds were never meant to be kept by the company. This is completely unacceptable and feels like a scam. Until Fourthwall provides a transparent and logical answer, I consider this a serious breach of trust.

We ordered a personalized video for our child. Never got anything. No responses. Asked for a refund. Nothing. So, I filed a fraud dispute with my credit card company, which was denied, because fourthwall showed that they send a confirmation email with the purchase, but no actual delivery of product. Total BS.

If you decide to do business with Fourthwall, be aware of the urge to tear your hair out while trying to design the most simple product imaginable! While there are, on the surface, a great variety of items to choose from, it comes with its serious caveats. The issues are as follows: 1. There is no average breakdown of pay per item, so you never know what you as the creator will make until you get to the final design screen to price and publish an item to your custom site 2. It has taken me OVER AN HOUR to design a simple t-shirt when the design I chose for it is already made, I'm literally just applying it to the item...ONE HOUR!!! I am using several sites to collaborate on the creation of the designs, and the loading times for this particular site are some of the worst I have ever seen. There is no way on this green, climate changing earth that it should take so long to use what you yourself have provided as design tools to make one single item. PLEASE FIX THIS! 3. Most people using these POD sites aren't tech wizzes or computer nerds, but I happen to be, and even I know that one website shouldn't be the one thing that crashes my entire Windows system to a fully black screen while trying to design a simple freaking shirt!!!! It has crashed to black TWICE, locking up my entire computer to where I can't even CTRL+ALT+DEL to fix the problem, get back to the sign in screen, nor can I even hit the Power button to turn it off then on again, refresh it and start over...It just crashes the entire thing, with my wifi connected, letting who knows through my firewall onto my internet connection, and this is a site that says it's easy for artists to create on... My system can run anything I choose, as well as 3D software like Blender, music production software like Ableton, and all other manner of older games with tech issues of their own on Steam, and NONE OF THESE PROGRAMS has ever crashed my entire device, MY ONLY DEVICE I HAVE TO CREATE WITH, the way this one site has! This is egregious, and I don't know who is behind the web design at this company, but this makes me not want to do business with any of you, despite what you have to offer. You do need to be blacklisted, in my opinion, if you continue to ruin users' systems with the way this site functions. There is no excuse for this. If things improve, or if I truly do find error on my end, I will be open to changing my review. Until then, users beware!

I ordered a shirt for a sample and the logo was very crooked and I sent pictures of it and they were not good enough for them to make it right wanted me to jump threw a bunch of hoops so I gave up I'm too busy for this bs

I created a shop and received some initial orders. They processed my first payout, likely because it was a small amount. But the following month, when I received more orders, they suddenly suspended my account and kept all my money. ---forthwall replied replied saying that seller was scamming and confusing buyers, and they had given option to ship the product etc is blunt lie. There was no confusion between seller and buyers. we received the orders and we shipped it we have all the proofs like package photos stating customer names and tracking numbers and this tracking details can be verified from courier websites. Also we have email proofs that proves that forthwall never tried to help us as sellers they just suspended account taking all my money and now they are lying and trying to make there image positive acting like they are the innocent ones.

sucks , 47 days and still no item wtf ! they refunded the extra I paid for Canadian shipping (email support had refused, i believe this review is why they did it, email support also said even though they have a delivery guaranteeafter 30 days they don't usually but will make an exception, this is the biggest scam if that's true) if i get a chance I'll screen shot the emails and post an imgur link with the entire conversation. I had it redelivered to a US address to make sure it arrived as it was a gift for my birthday from a community I'm in. so to usa they deliver fine. I won't get to pick it up for a while still but won't be at my canadian residence for some time now so had no choice. based on this I can not recommend this service to Canadians as they use a very cheap dhl service method that is not the normal dhl method. when people pay extra just ship it usps international and avoid the issue. my stance remains.