FourthwallReviews of fourthwall.com

terrible shipping. ordered items and the label wasnt created until over a week after placing order. dogshit company

Terrible customer service! It won't let me clget paid on my card, it has it listed as a prepaid card, well I have been receiving payouts on this card for going on 4 years and it works as a bank account for literally everything else on the planet. I even bought something on the site with the card. They discriminated against me because I don't have a "real bank". I would definitely recommend not bothering with this. It's really not worth it. They SUCK!

I had high hopes for using Fourthwall, but the poor customer service response times (via email only) and follow-through while attempting to get started changed my mind. I used their migration feature to move some products over from Printful, but I needed the Fourthwall team to do some edits and add in some design files. The work wasn't done. I wasted a lot of time. I'm so annoyed. I'll just parrot what the general consensus of bad reviews states.... "Some customers also noted significant issues with customer support, reporting unresponsiveness, slow replies, or being ghosted after initial contact. A few reviewers mentioned receiving no resolution to their problems." I bailed on them. So disappointed. Consumers beware.

1 star. They disabled my shop, froze my money, and won't tell me why. I've been selling digital products on Fourthwall for a while, everything totally legit. One customer opened 6 disputes on 6 separate orders. Fine, disputes happen. I sent them everything — delivery logs, chat history showing the SAME customer used different emails for each order, all of it. Their support team literally told me "we believe you, we're on your side." Then radio silence, and suddenly: "you lost the disputes, no right to appeal." Cool. Here's where it gets insane. The customer went back to their own bank and withdrew all 6 disputes. I told Fourthwall this in writing. You'd think that's the end of it, right? Nope. Their Legal team sends me an email saying my shop is disabled — and get this, they specifically say it's NOT because of the disputes. It's because of some vague "risk profile" they refuse to explain. I've asked, politely, professionally, multiple times: what risk? What did I do wrong? Show me the violation. Nothing. Just copy-paste responses. And the balance on my account — a few hundred bucks, money I earned from totally separate customers with zero disputes, zero chargebacks, fully delivered products — they're keeping that too. Their own words: "no payouts will be issued to the account." Not "until we finish reviewing." Not "for X days." Just... they're keeping it. Indefinitely. For transactions that have NOTHING to do with any dispute. I run a small legit business. I'm not some fraud case. I gave them every piece of evidence they asked for, and their reward for my cooperation was silence and a frozen account. If you're a creator thinking about using this platform — just know that if their risk algorithm flags you for whatever reason, they can lock your entire balance with zero explanation and zero timeline, and there's basically nothing you can do about it except watch your own money sit in their account. Filing complaints with the CA Dept of Consumer Affairs and BBB. Would not recommend this platform to anyone who actually depends on this income.

Fourthwall's response says everything about how they handle customers. Instead of providing any evidence, they chose to publicly label me as a fraudster without proving a single claim. I challenge Fourthwall to provide one piece of evidence supporting these accusations. If you're so confident, show the proof instead of hiding behind "internal fraud filters." For everyone reading this review: My products are 100% legal. I have 0 chargebacks. I successfully received 3 payouts from Fourthwall before this happened. Only now, after processing my business normally, they decided to hold my funds and accuse me without any transparency or evidence. Calling someone a fraudster without proof is a serious accusation. Every legitimate business deserves a fair explanation, not vague statements and public defamation. I strongly advise anyone considering this platform to be careful. If this can happen to a seller with legal products, zero chargebacks, and a successful payout history, it can happen to anyone. I'm still waiting for Fourthwall to present a single piece of evidence to support their claims. Until then, these accusations are nothing more than unsupported allegations.

My experience with Fourthwall has been extremely disappointing. My shop was brand new and had only two small orders, both placed by family members as a way to support and encourage my new business. These were not suspicious transactions, and the amounts involved were very small. Despite this, my shop was permanently closed for alleged chargebacks and fraudulent activity. I personally contacted the buyers and confirmed that neither of them filed a chargeback or payment dispute. I was not provided with any evidence to support these accusations, yet my shop was shut down and the orders were refunded. I believe businesses deserve transparency and clear proof before such serious actions are taken. I am sharing my experience so that others can be aware of how this situation was handled and can make informed decisions before using Fourthwall.

UPDATE 2: They did like I said, ignored me for days even though I reached within 8 minutes of discovering their website doubled order something for a customer. Sent out 6 emails over 3 days like they say in heir response below and they still printed and shipped the duplicate order. This company is wrong. UPDATE: Fourthwall responded to the OG review and said they would fix it. I did what they said and 2 days later they have yet to respond. I stand by everything I said and more. Really disgusting "customer service" After using Fourthwall for a year, I am completely done with them. A website glitch caused a customer to get double-charged for an order. The customer notified me 98 minutes after the purchase. Here is the absolute scam of their system: Fourthwall has a strict 90-minute order cancellation window. However, they do not notify creators of a sale until 24 hours after it happens. It is literally impossible to cancel a glitched order within 90 minutes if the platform keeps you completely blind to the sale for the first 23 hours. When I tried to cancel the duplicate order, the system blocked it and said I could only issue a refund. Because I run a good business, I refunded my customer out of my own pocket for Fourthwall's website error. When you try to get help, you are trapped in a loop with a worthless AI support bot. They claim they are escalating the issue and make you wait 24 hours. They use this exact 24-hour delay to play a game. Once the time passes, they claim the item has already been printed and packaged (which takes weeks in reality) so they can pocket your profit. I have tried to escalate this three times and have heard absolutely nothing back. Underhanded, slimy, and complete garbage customer service. Avoid this company if you value your profits and your sanity. I am actively looking for other platforms

Poor customer service! Very unprofessional and unacceptable. I have been trying to connect my Fourthwall store to TikTok shop. My TikTok shop store has been approved. I came to find out, my TikTok store is disabled because the company needs to provide a warehouse ID. I kept escalating my case, but no response. I didn’t have any issues connecting my store to YouTube, but they refused to help me with my TikTok store. Customer service has really ruined the experience for me. When you have issues with your store, expect NO RESPONSE! I guess my TikTok shop will never appear on my TikTok account! This is ridiculous!