Antonio F.
Best training HR monitor ever with the best service
I am using the device since 2021. While I faced some annoying issues with FX1, the support team made everything possible to solve the problems, including changing the device if needed. Support is just close to perfect. I wish all companies provide this kind of service. Now I am using an FX2 and almost no issues. The device is amazing, all doctors and specialists who check its records get impressed. Really helpful to understand your training sessions, zones, performance, and heart response. I would like to mention that being a great device for people with heart problems, it is extremely useful for any sport person regardless heart health. For me it is a must to wear for each sport I practice, any session. If I forgot to charge it, I just postpone the session, I feel blind otherwise. I was also using the coaching program and was just amazing. I stopped for different reasons and cannot wait to sign up again. Just as a note to make it even better, you guys could include more data for each particular sport. However, with the new possibility to connect to other third parties devices could cover this, so you can use it together with any sport specific one. Also, just one thing I do not like, is the recharge slot cover, easy to be lost and not very confident to ensure watertightness.
Response from Fourth FrontierMar 4, 2024
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you've been using our device since 2021 and that our support team has been able to assist you effectively, even going as far as changing the device when necessary. Providing top-notch service is one of our main priorities, and we're delighted to know that you found our support close to perfect. It's fantastic to hear that you're now using the FX2 with almost no issues and that it has been incredibly helpful in understanding your training sessions, performance, and heart response. We're also glad to hear that you found our coaching program amazing and that you're looking forward to signing up again. We appreciate your feedback regarding including more data for each particular sport and the recharge slot cover. Rest assured, we're continuously working on improving our products and services, and your suggestions will be taken into consideration for future enhancements. Once again, thank you for your kind words and for choosing Fourth Frontier. We're grateful for your support, and we look forward to continuing to meet and exceed your expectations.