Fourth FrontierReviews of fourthfrontier.com

I have had problems with my monitor, but the support team has been very responsive and has agreed to take back my existing monitor and replace it with a refurbished one.

My initial experience, a couple of years ago with customer support wasn't that great, but boy have they turned things around! They responded to my email really quickly and with really good technical advice. It was first class service. Thank you Poonam!!

I initially thought that the Frontier X2 wouldn't be able to measure and display what I wanted. I was very wrong! I have only had the device a couple of days and it has met my expectations- and I don't think I've got to the bottom of it yet. I got the device to be aware of health issues (AF) rather than sports related. The quality of the ECG printouts is outstanding. I managed to carry out a 17hr reading (including 8 hours of sleep). The speed of delivery to the UK was as stated i.e. really quick and I had a helpful discussion with one of the helpers after ordering. I look forward to finding out more about the Frontier X2 in the coming days.

My early impressions are really good. This looks like any similar heart rate montior, with a chest band containing electrodes. It's comfortable and easy to wear (you rapidly forget you have it on). The difference is it records a continuous ECG rather than just measuring pulse rate. And it does it remarkably well. I'm a doctor, and I know how difficult it is to get a good quality ECG with a sweaty moving patient. Nonetheless, this system achieves it remarkably well. There is some noise/artefact on extremes of exercise, but so far my experience is nothing but positive.

20250107 UPDATE after sending my considerations to the company, thanks to the interest of Sneha, who forwarded my query to the team, they agreed to replace the non-working device with a new one. I just received the new frontier X2 today and I will try it as soon as possible, thank you so much. All's well that ends well! 20241213 It wasn't a good experience!! Please note that company policy, for their products, is to offer only 1 year warranty!! I purchased the Fourth Frontier X2 at the price of Total: €400.76, on April 23, 2023, so 19 months ago. I've always used it correctly, never in the water for swimming or other water sports (even if it is waterproof). After 2 months from the purchase I started having problems, the device crashed very often and I have to reboot the device continuously, but at the end of November 2024 the device turned off and no longer worked. I got in touch with the customer service and according to them the problem is the hardware; they proposed me a "special offer" dedicated exclusively to me. They offered me a 30% discount, but considering that on their site they offer everyone a 25% discount, this means that the "special discount" for me is an extra 5%. Unbelievable!!! No thanks, I will buy another device that offers more guarantees and above all from more serious companies and with different policies than yours.

Updated review - I was having heart issues so was very interested in the frontier x2 to monitor my heart over extended periods and during exercise. However, my personal experience is that the x2 isn’t fit for purpose. At best it works intermittently, often not at all, and when it does record an ecg, it is basically unintelligible for practical purposes. Its performance is even worse when exercising. I have liaised with the helpdesk a couple of times and reset the device but I’ve come to the conclusion that it can’t do what it says it can do. It is no more than a poorly performing run of the mill hrm at 10x the price. Back to my garmin hrm when I exercise and the Kardia when at home Frontier customer services eventually replaced my device. It’s reading as I would expect now but only 3* due to my experience

They sorted it out so I have adjusted the review.

For those of us who are aging-athletes with many decades of ultra-endurance training and competition and consequent cardiovascular issues, the metrics FF X2 provides are indispensable to be able to see in real-time. For me, those data, when combined with real-time measurement of muscle oxygen and watt output allow me to calibrate my work to enhance safety and fitness. To my knowledge, there are no other wearable monitors at the price point of the X2 and Premium subscription that can provide such data.