Bay D.
Overpromised underdelivered
This is the first negative review I've ever written in my life. Being in the business world I am fully aware of the damage they can have, but I feel that others need to be informed before doing business with this company. We started working with Fountainhead June 2021 for advertising on amazon and some active content creation. We worked with them for about 10 months for advertising on amazon only and spent about $36,000 in management fees in that time. While working with them on advertising we had decided to go through a website redesign and they had convinced us to do a "blueprint" for $4,000 so that it could be mapped out for a developer or used as a credit towards a build with them. After they presented the blueprint we ultimately decided to utilize them since we had an established relationship. The estimated cost for the build was $22,487 with the blueprint it should have brought it down to $18,487. Once committed they started the project. No updates were provided as they made it very clear from the start there would be none, which I thought was odd. We got bills every night for thousands and never had an idea of when it was going to end. Fast forward to May after I had to reach out multiple times for updates our bills racked up to $36,000. I finally asked for specifics on what was going on, how close we were to finishing the project, and why there had been no communication after blowing through the original estimated cost with more build to go. They offered a $6,000 refund and 15hr credit. Although nice they never apologized or explained how this could happen. The build continued and bills started coming again. They handed over the website and we had some tweaks that were necessary, but did not want to change much because of the cost skyrocketing. The final website looked terrible. The search bar did not work, our checkout page looked like it was created in Microsoft Word, and I was forced to have them update generic pictures that were used and sent more invoices as a result. We are not website builders so I was not aware of how bad the back end was as well, but the site was performing at an F on speed and there was zero security built in. After spending a total of $37,356 on the website with Fountainhead we are now working with a company that was referred to us who is cleaning and redoing the site to an acceptable standard for thousands more. We have come to the conclusion that we were duped by a greedy company who was only interested in sending bills. We have since moved all our advertising from this company in the middle of the website build when we realized what was going on. They were overcharging management fees and we have gotten better results for ½ the price. Additionally, I had emailed our displeasure about 3 weeks ago, and they have yet to respond to a client who spent over $70,000 with them in the year. TLDR: They did not deliver on the advertising side with results, they failed on the budget, they failed on the timeline, they failed on communication, they failed on customer service, and they failed the website build. All in all this was a complete waste of money and time.