FountainheadME - Amazon & eCommerce ManagementReviews of fountainheadme.com

$20k Spent. Not much return. I wanted to like this company, they are very nice people but I feel they are category specific. It just did not work with the category we sell in because they frankly didn't know anything about it. I wish they would tell you they are not a good fit in the category but they force it just to take on the account. They made a lot of mistakes and since they charge hourly, they charge you again for the time spent correcting those mistakes. The frustration comes from issues they had internally, I suffered because my account rep left the company mid-project and everything got lost in translation. It was a lot of money, I was patient but then had to cut my losses and move on. I had to go in personally and clean up a lot of listing errors myself. Errors that could have easily been avoided. Overall I think Fountainhead could be a good fit for the right seller selling in basic categories. If you sell in a specific niche maybe have them present some testimonials of a similar category you sell in. Sorry Fountainhead, it did not work out.

Obviously, fraud trumps incompetence any day on rare occasions they can be close- Enter FME who log hours and are so incompetent that they can't even get it to match up with the timestamps in amazon - or lack of them- class action on the way, as we have heard there are other small businesses that have been defrauded by this monster. Stay tuned!

If you enjoy no communication, barely there performance and tons of hidden fees - then you’re at the right place. Very disappointed, scammer alert- beware!

This is the first negative review I've ever written in my life. Being in the business world I am fully aware of the damage they can have, but I feel that others need to be informed before doing business with this company. We started working with Fountainhead June 2021 for advertising on amazon and some active content creation. We worked with them for about 10 months for advertising on amazon only and spent about $36,000 in management fees in that time. While working with them on advertising we had decided to go through a website redesign and they had convinced us to do a "blueprint" for $4,000 so that it could be mapped out for a developer or used as a credit towards a build with them. After they presented the blueprint we ultimately decided to utilize them since we had an established relationship. The estimated cost for the build was $22,487 with the blueprint it should have brought it down to $18,487. Once committed they started the project. No updates were provided as they made it very clear from the start there would be none, which I thought was odd. We got bills every night for thousands and never had an idea of when it was going to end. Fast forward to May after I had to reach out multiple times for updates our bills racked up to $36,000. I finally asked for specifics on what was going on, how close we were to finishing the project, and why there had been no communication after blowing through the original estimated cost with more build to go. They offered a $6,000 refund and 15hr credit. Although nice they never apologized or explained how this could happen. The build continued and bills started coming again. They handed over the website and we had some tweaks that were necessary, but did not want to change much because of the cost skyrocketing. The final website looked terrible. The search bar did not work, our checkout page looked like it was created in Microsoft Word, and I was forced to have them update generic pictures that were used and sent more invoices as a result. We are not website builders so I was not aware of how bad the back end was as well, but the site was performing at an F on speed and there was zero security built in. After spending a total of $37,356 on the website with Fountainhead we are now working with a company that was referred to us who is cleaning and redoing the site to an acceptable standard for thousands more. We have come to the conclusion that we were duped by a greedy company who was only interested in sending bills. We have since moved all our advertising from this company in the middle of the website build when we realized what was going on. They were overcharging management fees and we have gotten better results for ½ the price. Additionally, I had emailed our displeasure about 3 weeks ago, and they have yet to respond to a client who spent over $70,000 with them in the year. TLDR: They did not deliver on the advertising side with results, they failed on the budget, they failed on the timeline, they failed on communication, they failed on customer service, and they failed the website build. All in all this was a complete waste of money and time.

They charge you a lot of money to make your AMAZON listings worst instead of better. Stay away at any cost. I hired this company to update and upgrade the quality of my amazon listings. They were quick to charge the invoices directly from my Bank account and delivered nothing but problems. From incomplete listings to having all of my products pulled from Amazon due to wrong uploads. I am activating my lawyer immediately to deal with this company.

Absolutely HORRIBLE experience with them. My TCOS was 350 - 450%. We couldn't gain any traction on amazon. Extremely frustrating experience and the group didn't seem to know how to fix our problems and improve it. ROAS was $0.20 - $0.40. We stuck with them for 5 months but they almost made us go bankrupt... Spending $7k in PPC marketing costs per month to get JUST $3k in revenue. HORRIBLE.

They just want money and will string you along as long as you keep paying.

My experience was pretty terrible for their Amazon services. Spent many thousands of dollars for worse outcome. I think they could bring value if you are BRAND new to Amazon and simply have no idea what you are doing. Would not recommend to companies with even a mediocre understanding. *If you choose to go with them, I recommend speaking with at least 3 of their clients. Their reviews seem questionable on here based on my experience.