FountainReviews of fountain.net

I’m writing not only as a new patient, but as a medical professional in the endocrinology field. I know what I am talking about when I tell you that Dr. Josh Faucett is one of the most solid, knowledgeable and thorough appointments I have ever had or witnessed. I’m hesitant about medical care delivery in the virtual space but he was outstanding.

I cannot speak highly enough of the exceptional customer service provided by Jackie and Fountain TRT’s customer service department. Their attentiveness and quick response to my needs have been nothing short of outstanding. Any time I’ve had a question or needed support, a simple text was all it took, and help was immediate—professional, friendly, and thorough. This review is solely for Jackie and their phenomenal customer service team, who truly go above and beyond to ensure a seamless and positive experience. Thank you, Fountain TRT, for setting the bar so high!

My experience has been great! Not only the treatment is helping me tremendously, but the support I get is spot on. It has been an easy process for me for scheduling blood exams and visits (teledoc). I experienced a couple issues with orders but the support team (SMS) is super responsive and address things timely. I’ve been a customer for over one year now.

My TRT journey has been a positive one thanks to Fountain! Prompt, thoughtful communication and all the information needed to make an informed choice. I'm 50 year old started to feel like one. About 4 months in and everything feels better. No negative side affects whatsoever only positive ones. If you're reading this and thinking about treatment ask yourself only one question "can I afford it" if the answer is yes stop worrying / thinking / analyzing it to death! I did that for months leading up to treatment my regret is that I waited so long. I opted for self injections, medication comes promptly and fountain does fantastic job informing you exactly everything you need to know with written & video instructions so your administering the medicine with confidence

I couldn’t be happier with the service I received. From start to finish, the team was professional, supportive, and genuinely committed to helping me succeed. If you’re looking to make a positive change and want to work with a reputable company that truly values its customers, look no further. Their customer service is top-notch, and the experience has been nothing short of transformative. I highly recommend this service to anyone ready to take the next step.

Dr. Stember is personable and put me at ease during our conversation. Fountain is very responsive to texts and calls, I have been using this service for over 3 years. I would recommend this service for any male looking to sustain a healthy lifestyle.

Feel like I'm in my 20s again! This was the first doctor to take my symptoms seriously and investigate my bloodwork. They explained how my hormone levels correlated with my symptoms, and recommended HRT. They answered all my concerns about side effects and even let me try a lower dose due to a past history of being sensitive to medication. They help me book all my bloodwork appointments and ship my medicine directly to me. It couldn't be more convenient or informative! This service has seriously been life changing!

Edited: Josh personally reached out to apologize for the confusion around lab work and the ensuing miscommunication. I was set up with an appointment the second my results were in, and I’m relieved both that someone is actually listening to me regarding perimenopause symptoms and to be starting treatment. The NP very patiently walked me through my results making sure to pause frequently and ask if I had questions. She put in extra effort to be sure I understood the treatment plan and to walk me through next steps. Thank you to Josh & the customer service team for being willing to quickly jump in and get things moving. 15/10 response when a problem arose. I was set up with an appointment at Labcorp to have blood drawn. At the front desk, they asked if I had a copy of the lab order. I did not as I wasn’t given one. They asked me if it was an order from (name of organization) and I said yes, just assuming Fountain would have at least communicated the order to the lab. In looking at my Labcorp portal, they had not - the order was never sent, and now I’ve wasted time having blood drawn that I am probably going to have to pay for out of pocket. 0/5, do not recommend.