Patricia C.
Handled my concerns professionally
UPDATE ****After seeing my review the clinical team at Fountain HRT reached out to me to apologize and addressed my concerns. I am hopeful moving forward that the issues will be resolved and I have been given specific people to contact which is so helpful. I'm going to stay with them because I appreciate their professional response to these issues. The mark of a good business is not the issues customers experience but how they handle them. Big thank you to Lindsay and Frankie. Find a local doctor. You can't trust them. Initial video and phone call was great so I signed up for $499. Then my cream medication marked as do not expose to heat was left on my porch in the Texas sun with no thermal protective packing from their chosen pharmacy. Via text I was told it was fine. Just had follow up labs and there were no appointments for over two weeks. Then they gave me an appointment for 12:30 today and guess what, no link or email for call and if I try to reschedule today it's another 2 weeks. You can't call them. Only text with slow response or email. My husband signed up too but looks like we won't be renewing. This company either can't handle the volume of clients they are taking on or don't care. Either way it's deplorable because it involves someone's health!