Rilnda D.
Terrible Return Policy & Zero…
Terrible Return Policy & Zero Transparency Absolutely ridiculous return policy. I used store credit—money I already spent with this company—only to be told that now the item is “final sale” with no return option. This wasn’t clearly stated at checkout, and it feels like a deliberate tactic to trap customers into purchases they can’t undo. It’s shady, and frankly, insulting. If store credit isn’t treated like real money, then don’t pretend it is. Won’t be shopping here again, and I’d strongly warn others to read the fine print—because they clearly won’t tell you upfront.
Response from FostaniAug 24, 2025
We’re sorry to hear about your disappointment and want to clarify a few important points. Our return policy is clearly displayed on every page of our website, and it is also shown again at the checkout page before completing a purchase. The policy specifies that any order placed using store credit is final sale. This approach is standard in online boutiques like ours that partner directly with designers. Once a gown is returned, it can no longer be sold at full price and must go straight to outlets, which is why this policy exists. We understand your concern and truly regret that this was frustrating for you. Please know that we value transparency and do our best to ensure policies are always clear before checkout. Best regards, Fostani Team