FostaniReviews of fostani.com

Response from FostaniSep 14, 2026

We’re sorry to hear about your experience. We would like to clarify that we did not receive any email or notification from you stating that your order had not been received. A shipping confirmation email was sent on July 21, an “out for delivery” notification was sent on July 27, and a delivery confirmation email was also sent that same day. Every FOSTANI package is insured. If a customer informs us that a package was not received, we can immediately open a claim with the carrier so the issue can be investigated and resolved in a very short time. More than two months after the delivery date, we were then informed that the package had been lost, located and that you wanted to return it. At that point, the request was no longer simply a missing-package claim and was also far outside our regular return window. Our Customer Service team will be happy to review your case and explore any additional options that may be available to assist you in this situation. Please contact us by email at [[email protected]](mailto:[email protected]), and our team will be glad to assist you further. FOSTANI Customer Care

Response from FostaniAug 24, 2025

Thank you for taking the time to leave a review. We believe this review may not be related to Fostani.com, as some of the points mentioned don’t reflect our policies or practices. For clarity: We do not charge a 15% restocking fee, and we never did. Our return policy is transparent and clearly available on every page of our website. If your first order included free shipping, the actual shipping cost is only deducted from your store credit upon return, since you will still receive free shipping on your next order. The first-purchase welcome discount applies only to the initial order, and not on subsequent purchases, which is standard practice. At this time, we are not promoting any discount codes. We value honesty and transparency with all our customers, and we’re committed to providing the best possible shopping experience. If you believe this was posted in error, we kindly ask that you double-check or reach out to our team directly for any support. Best regards, Fostani Team

Response from FostaniAug 24, 2025

We’re sorry to hear about your disappointment and want to clarify a few important points. Our return policy is clearly displayed on every page of our website, and it is also shown again at the checkout page before completing a purchase. The policy specifies that any order placed using store credit is final sale. This approach is standard in online boutiques like ours that partner directly with designers. Once a gown is returned, it can no longer be sold at full price and must go straight to outlets, which is why this policy exists. We understand your concern and truly regret that this was frustrating for you. Please know that we value transparency and do our best to ensure policies are always clear before checkout. Best regards, Fostani Team

Response from FostaniMar 14, 2025

Thank you for your feedback. We’re sorry to hear that the dress did not meet your expectations. We want to assure you that we only sell authentic products, and the items should match the photos on our website. If there is a discrepancy, we take it seriously and will address it with the designer. As for sizing, we recommend following the provided size chart, but we understand that fit can vary. If you’d like assistance with an exchange or return, please reach out to our support team at [email protected]. We appreciate your order and your honest feedback—it helps us continue to improve.

Response from FostaniSep 2, 2024

Hi, This is Lara with FOSTANI, We completely understand your concerns and would like to assure you that requesting a return through our website is straightforward and user-friendly. You can easily initiate a return by clicking on the "Request a Return" link, which is located in the footer of every page on our website. After reviewing your case, I see that we have already responded to your inquiries via email and approved your return request, even though it was submitted beyond our standard return timeline. We strive to be flexible and accommodate our customers' needs whenever possible. I'm sorry to hear about your dissatisfaction and the negative review you posted. Please know that we genuinely aim to provide the best customer service and address all your questions promptly. We believe your review may be misleading and not fully reflective of your genuine experience with our service. We would greatly appreciate it if you could consider removing it.

Response from FostaniJun 20, 2024

Hello Roya, hank you for your feedback. I wanted to clarify that leaving an inaccurate review is against our guidelines and can be misleading to others. We have thoroughly reviewed your order and can confirm that no $60 deduction was made from your store credit. It appears there might be some misunderstanding, and we hope this clarification helps. Additionally, we took a look at your return request and noted that the reason you submitted was "doesn't suit me." There was no mention of any quality issues in your return request. We want to assure you that we are an authorized retailer for 40 brands. All the pictures on our website are original and provided directly by the designers. Our products are shipped directly from the designer's warehouses to ensure their authenticity. If you encounter any quality issues with the dress you ordered, you need to inform us directly so we can address the issue promptly and inform the designer so that wont happen again. We value our customers feedback and want to ensure their complete satisfaction.

Response from FostaniAug 18, 2022

Good afternoon, Thank you for taking the time to leave a review. You are correct, we, like almost every other dress retailer do not offer a refund. We do accept returns for store credit. We include our return policy in full on each product page for every dress we sell, we also include a link to our return policy at the bottom of each page at our website, additionally, we have each customer manually check a box that states that they have read and understand the terms and conditions before they can even purchase anything from us, because we want to make sure each customer is making an informed purchase. You are also correct that that each designer has different sizing methods, that is why we include the measurements directly from each designer on every product page, to make sure that every customer is confident they are ordering the best size for their measurements. The designers do not accept returns for any reason, so we do accept them from our end even though the return can not be sold as new again. While we are happy to accept returns for our customers, there does have to be a limit in order for us to stay in business and be able to serve our future customers. We are very up front about our return policy, and our policy is standard for our industry. We do apologize your weren’t happy with the two different dresses you personally chose and we delivered on time. Let us know if there is anything we can do to help.