Forwardme.com is a package forwarding and personal shopper service that gives customers physical shipping addresses in both the USA and Turkey, with delivery to over 220 countries worldwide. Customers can shop from US and Turkish online stores and have their packages consolidated and forwarded to them at affordable shipping rates. The personal shopper service helps customers buy from stores that don't ship internationally or don't accept foreign payment cards. Forwardme.com also provides a help center and dedicated support to assist customers with getting started, consolidating packages, and managing their shipments.
Forwardme.com (forwardme.com) has 308 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
forwardme.com
Category
Shipping & Logistics
Location
Bear, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I used forwardme to purchase items from Mercari (a website a bit like an american ebay) as Mercari don't allow uk users. Forwardme were really helpful! They were prompt in replying to all of my enquiries (via whatsapp) and liased with me regarding bidding on items and acted as the perfect middleman/woman. Items were well packaged and sent in a speedy manner. Will absolutely be using again, the whole process was smooth from start to finish.
Response from Forwardme.comJun 26, 2026
Dear Angela,
Thank you so much for this wonderful review! 🎉 We're thrilled to hear that we could help you access Mercari items and that the whole process from bidding assistance to packaging and shipping felt smooth and stress-free.
Acting as your middleman to get those great Mercari finds to the UK is exactly the kind of service we love providing. 📦 We can't wait to help you with your next purchase!
Warm Regards
The ForwardMe Team
CU
customer
Quick answer in case of doubts
Quick answer in case of doubts. Very cool inclusion of photos of the item bought.
Response from Forwardme.comJun 19, 2026
Dear Costumer,
Thank you so much for this lovely feedback! 😊 We're so glad our quick responses and photo updates of your items gave you extra confidence and peace of mind throughout the process 📸✨ We always aim to keep things transparent and easy for our customers, and it's great to hear that came through for you. Looking forward to serving you again soon!
Warm regards,
The ForwardMe Team
FC
Fabio C.
Boa solução, mas o Personal Shopper foi lento
O serviço Personal Shopper foi lento e sem updates. Precisei acionar o suporte via WhatsApp algumas vezes para ser atualizado. Por fim, a encomenda foi postada e a recebi rapidamente. Infelizmente as taxas e impostos no Brasil são desanimadoras
Response from Forwardme.comJun 26, 2026
Dear Fabio,
thank you for taking the time to share this feedback.
We're sorry for the delay you experienced with the Personal Shopper service, your purchase happened to fall during a holiday week in Turkiye, which slowed our usual process down a bit, and we apologize for the lack of timely updates during that period.
We're glad the WhatsApp team could assist you along the way and that your package arrived quickly once shipped.
We understand the frustration with Brazil's import taxes and duties as well, though unfortunately these are set by local customs authorities and outside of our control. Thank you again for your honest feedback, it genuinely helps us improve.
Warm Regards,
The ForwardMe Team
VS
Vilhjalmur S.
Import fee charged twice
I did pay you the import fee but Fedex inisted on charging it again claiming that there was no evidence of Forwardme having collected it!
Response from Forwardme.comJun 26, 2026
Dear Vilhjalmur
Thank you so much for taking the time to share this feedback with us.
We're truly sorry to hear about the situation with FedEx charging the import fee a second time. We do want to gently mention that reaching out to our support team as soon as something like this happens really helps us, it allows us to step in immediately and resolve these kinds of issues directly with the courier before they cause any extra stress on your end. In this case, we only became aware of the situation through your review here on Trustpilot.
As soon as we saw your review, we reached out to you directly and started looking into what happened. Our team is now actively investigating the charge with FedEx, and if it turns out there was indeed a duplicate payment, we will make sure any overpayment is refunded to you in full.
We really appreciate your patience while we sort this out, and we apologize again for the inconvenience this has caused. Please feel free to reach out to us directly any time something like this comes up in the future, we're always here to help.
Warm Regards
The ForwardMe Team
CU
customer
Never Again!
I used them once before, and had a terrible experience. They pestered me and assured me they were just having a bad month. So I thought I would try them again. Bad mistake.
I did get my package. Mostly. That is why I did not give them 1 star. Their request was fulfilled faser this time too. However, at first they told me that it is illegal to export a 30 year old camping magazine, and I had to pay 5 times the price for it. I contacted every US government agency 3 times, and they all told me they don't know why it would be illegal. Forwardme told me my package would definitely be intercepted, inspected, held, and sent back, with a massive fine. That never happened, thankfully.
Then they lost 2 of my packages. They did refund me, after requesting many times. However, they said that normally, if you request package consolidation, they are not responsible for ANY of the contents! They could be damaged or lost. Consolidation voids any liability. Which does not seem legal. Who would use their service, if they could just lose or destroy anything without compensation?
Needless to say, 2 times was 2 too many. I will not use them again.
Response from Forwardme.comJun 26, 2026
Dear Reinhold,
Thank you for sharing your detailed feedback.
We want to clarify a few points here. As a forwarding service, we are required to comply with international customs regulations, and unfortunately not every item can be shipped across borders. When customs flags a package, they have the authority to intercept, inspect, hold, or return it, and in such cases the return shipping cost is significantly higher than the original cost. The information we shared regarding your camping magazine was based on this reality, not an exaggeration on our part, and we always aim to give our customers an honest heads up so they can avoid unexpected costs down the line.
Regarding the lost packages, we did process a full refund for you once this was confirmed, and we always take these situations seriously.
We understand shipping internationally can come with frustrating surprises, but we want to assure you that our policies exist to protect both our customers and our operations within the boundaries of what international customs law allows. We're sorry this experience didn't meet your expectations, and we wish you the best going forward.
Warm Regards,
The ForwardMe Team
KK
kk
Updated review
I am updating my review after my issue was fully resolved.
Initially, I had a very stressful experience with my Personal Shopper order. More than $1,200 had been charged, my order status was not changing, and I was having difficulty getting responses through the usual support channels. As a customer, that naturally made me concerned.
However, once I was connected with the support team, they explained that my order had been placed on hold for payment verification and fraud-prevention checks. They guided me through the required verification process, remained in contact with me throughout the process, and ultimately completed the purchase successfully.
I especially appreciate the representative who stayed in touch with me, answered my questions, provided updates, and ensured that the order was completed. The monitor has now been purchased and is expected to arrive at the warehouse on Monday.
While I believe communication during the verification process could be improved, I appreciate the professionalism and effort shown by the team in resolving the issue. Thank you to the Forwardme team for following through and getting everything sorted out.
Final Rating: 5/5
Response from Forwardme.comJun 19, 2026
Dear Costumer,
Thank you so much for taking the time to update your review, and for your patience throughout this process 🙏 We're sorry for the stress caused during the initial verification hold — we know how concerning that can be, especially with a high-value order like this one. That said, we're really glad our team was able to stay close to you, guide you through the fraud-prevention checks, and get your monitor purchased and on its way to the warehouse 📦
We also really appreciate your honest note about communication during the verification step, that's valuable feedback, and we'll make sure it's passed along to help us improve. Thank you for trusting us to see it through, and we hope the rest of your shipping experience is smooth from here! ✨
Warm regards,
The ForwardMe Team
CU
customer
Too slow, too many additional fees, never again
It took forever. I couldn't get answers from the online service as to what the cause of delays is. Shipping prices were too expensive, and I needed to pay additional 30$ for high risk destination, which if I would have known about in advance I would not have made the order.
Response from Forwardme.comJun 26, 2026
Hello Nadav,
Thank you for sharing your feedback.
We want to clarify that the high risk destination fee is not something we set ourselves, it is a policy determined by the carrier companies based on the destination, and unfortunately it's outside of our control. We do try to communicate any such fees clearly during the shipping process so there are no surprises.
We're also sorry if any of your questions went unanswered. That's not the experience we aim to provide. Please feel free to reach out to our support team directly, we'll make sure to get back to you quickly so we can clarify any delays or charges you've encountered.
Thank you again for your patience, and we hope to have the chance to assist you better in the future.
Warm Regards
The ForwardMe Team
KY
Kyle
Great customer service
So when I first used forward me I was a little apprehensive based on some other websites that do similar work.
But after my first few transactions I think forward me stands above the rest.
There dashboard is easy to use, making it seamless to look at your packages, organize combining, and calculate shipping.
The shipping can be quite dear, however I’m getting packages shipped across the world in 5 days, so beggars can’t be choosers.
The real difference in ForwardMe is the customer service. Whenever I have any question or concern the customer service team always responds within a few hours during the week. They always have an answer or solution and are super friendly about it.
Shout out to Ayberk! And whomever else as helped me, that’s the only name I know.
Thank you :)
Response from Forwardme.comJun 8, 2026
Dear Kyle,
Thank you so much for taking the time to share your wonderful experience with us! We understand that trying out a new forwarding service can bring some hesitation, so it truly means the world to us to know that we’ve earned your trust and stand out above the rest.
We are thrilled that you find our dashboard seamless and easy to use. Our goal is always to make international shipping as smooth and straightforward as possible. While global priority shipping can indeed be an investment, we’re so glad the 5-day delivery window and our reliable service make it worth your while!
Thank you for being a valued member of the Forwardme family. Whenever you need us for your next shipment, we’ll be right here and ready to help!
Warmest regards,
The ForwardMe Team
