GarminReviews of forums.garmin.com

I want a full refund bc this watch isn’t worth half the price tag. Let’s start with the main screen that locks after 2/3 seconds and you have to punch a pin every single time. Secondly the “music” part of this watch is all fabricated YouTube music won’t work at all and Spotify buffers the entire time so unless im in my garage running a on a treadmill so I can stay connected to my WiFi it’s all redundant. This watch is far from advertised and COMPLETELY OVER PRICED. Waiting for shipping label Order Number: 104676125960

I've been using Edge bike computers for years. Unfortunately, they consistently fail to maintain a stable connection with accessories, including critical ones like radar and lights. The user interface is a mess: half of it is in dark mode and unreadable during the day, the other half is light mode and blinding at night. No responses to bug reports; It feels like they fired the developers and hired salespeople instead. The ecosystem is closed, with no real integration with Apple (and likely not with Google either). There's some undocumented by both sides collaboration with Strava, but it’s broken most of the time. If I were choosing today, I wouldn't go with their products. The quality has dropped to the level of ultra-cheap DTC brands you find on Chinese shopping sites — at 1/20th of the price.

Using Garmin Fenix 8 47mm, issue with my Airpods 4 and static noise when running, watch keeps rebooting. contacted customer service and had to answer loads of questions, garmin loaded some software to monitor my watch, now gone silent for 2 weeks. absolutely useless, watch no good for running if i want to listen to anything. not sure what to do as they just will not respond!!!!!!!

Epix Pro was fine until last software update. Now GPS on a 10 miles hike reads 1 mile LESS than other watches like wife's Venu 3. Support are a waste of time. No interest in customer. Wouldn't touch them again

Awful product, awful customer support, buggy apps and websites. Terrible experience. I WILL NEVER BUY GARMIN AGAIN. OVER MY DEAD BODY.

Forerunner 55 - Watch strap problems - for the 3rd time in 3 years, 2 garmin purchases the straps keep breaking, 1st one was the strap broke, the 2nd the strap was fine but broke at the connection to the watch and unrepairable. Bought a new garmin 49 days ago and unluckily, whatever happened to the strap it fell in to the toilet as it was flushing, a wrong place wrong time scenario. i unserstand cant be replaced as equipment cant be found and my extra insurance i had taken also requires the equipment, which is now probably in the Irish sea. Just to warn purchasers that although the equipment is ok be wary of the straps as they do have a problem.

I have bought Garmin products over the year they all have delivered and lasted over time. Support is good when providing a well defined problem. On one occasion, an exchange was needed when I had issues with their S2 Scale. I have small issues with some updates but no different from other competitors devices. Their eco system work well together and their premium devices last a long time. First device was a Edge 520, followed by a Fenix 3 HR. Now I have a Edge 1040 and a Fenix 5X along with other peripherals such as the HRM Pro Plus and radar. I have used support less than a handful of times and satisfied over the years.

Awful customer service. Wasn't able to repair my old Fenix so opted for an exchange to a newer model. All sounded lovely until, after a few weeks, nothing arrived. I contacted Garmin and was told it would be another seven weeks. This hadn't been mentioned at the time of purchase, I'd have bought another watch if it had. With a deal of tooing and frooing they eventually offered another watch. I paid for this one, being told that I'd be refunded the original amount for the first exchange. I've now contacted them several times after waiting 7-10 days for my refund, but still nothing. Can't even tell me when my £200 was returned to Paypal (I suspect it hasn't been). Unless they improve their support, I'll be going elsewhere next time. Shoddy service for a supposedly premium brand. Stop taking our custom for granted.