GarminReviews of forums.garmin.com

Great smart watches, haven’t had an issue . However, the first time I have to use customer support for a $300 titanium watch band which lost screws time and time again (almost losing my watch completely in a few cases as it was a divers band,) they could not provide replacement screws for the links (which every jeweler I contacted could not replace) and could only offer I buy a new one at 10% off. Incredibly disappointed as the band was even a year old and I would have to spend another $270 plus tax… for what is probably a $0.03 part. Almost seems by design, like the flaw in the screws of the band is intentional… so you need to buy a new one or a whole new watch for that matter… Be warned… don’t buy the QuickFit® 26 Carbon Gray DLC Titanium Dive Band PART NUMBER010-12580-00

bad and slow support not working the problem only copy+paste some general answers

Bought the Marq Commander Gen 2 and all is well so far. Purchased form a reputable jewellers as i would not trust an expensive item to be handled by a courier. I asked their 'customer service' dept a very simple question and it has now been two weeks waiting for a reply......

The updates we pay for on our CRV are worthless. I called Garmin to complain, and was told that if I did not like the updates, I shouldn't get them. Essentially, "shove it". VERY Hard dudes.

I looked on the site to get product info on the Forerunner 255 smart watch and it told me it had built-in music storage so I bought one - not from Garmin- because my son didn't want to take his phone with him on a run. When he tried to set it up it became apparent it DOESN'T have built-in music storage only the 255 Music does. When I contacted Garmin they basically said sorry it's wrong but nothing we can do about it. How about making sure the information on YOUR website about YOUR products is correct? Useless!

I have purchased an epic pro 2, I did this for additional and improved fitness information including apps used for tennis that no other watch company does. I was very worried about the large purchase cost but assured by the high level of metrics I'd gain I went for it. There are many good and bad points. The user interface is not friendly and feels very antiquated, also the HR monitor is very poor, constantly shifts loosing the rate then finding again during workouts. The workouts and apps are very good and this is the main feature I like, tracking accurate on water and land. Swimming metrics very good also. I cannot recommend though due to the high price and poor sensors which are key to fitness analytics

I bought a Garmin Fenix 8 51mm and returned it after two days. It was a week before they received it and now they’re claiming they haven’t received it. They won’t give me a refund so I’ve lost £869. Customer services have been incredibly rude and seem completely indifferent to my loss of money and the watch.

I caught a fraud charge on my card the day of the fraudulent transaction and notified Garmin and they did nothing. They did not check the order to see if the the card matched the billing and shipping address associated with my card. Although my bank issued a new card and refunded the charge, Garmin shipped the $317.00 watch to the perpetrator any way. Don’t trust Garmin with your Credit Card information!!!