GarminReviews of forums.garmin.com

Vivosmart5. Unreliable. Has a waiting for data message for a long time. It doesn't catch sleep many days. They say hope for an update to fix problem. I wouldn't advise you to purchase this watch. Fitbit is even worse.

As you can see from all the other reviews on here, do not trust Garmin products which are supposed to be covered by a warranty. They will not help and avoid ever taking your product back for repair or exchange even when it is faulty. I have a Garmin Forerunner 965 and its battery lasts less than 24 hours. I spoke with customer support and they are not helpful at all. They are avoiding the fact this watch is meant to be covered under warranty. The vast majority of reviews about Garmin are all about their lack of support or honouring the warranty

I have now had 4 approach S 62s 3 under warranty. All have failed. If you want a golf computer look elsewhere these are a complete waste of money.

Product is good quality but support is bad…

I bought a Garmin Epix Pro 2 along with the heart rate chest strap. It is still under warranty and the chest strap has stopped working. I have tried to contact them to arrange a replacement but I have had radio silence and no response. I’m am posting here in the hopes I get a reply before I go to the ombudsman.

Habe mir das Garmin 76 für die Navigation im Auto gekauft und bereue es sehr. Es gibt keine Auswahl an Routenführungen, z. B. Kürzeste oder Eco, es wird nur die Schnellste zur Navigation angeboten und das ist meistens die Längste, "Nachhaltigkeit". Es wird zwar eine direkte Linie zum Ziel (Großkreis) angeboten, dort findet keine Navigation statt. Die Erfahrung mit anderen Navis hat gezeigt, dass die Kürzeste oft auch die Schnellere ist, es ist hängt von der Geschwindigkeit auf der sogenannten Schnellsten ab. Des Weiteren wird auf reduzierte Geschwindigkeit hingewiesen, das ist unsinnig, da die gespeicherten oft falsch sind und die Position zu ungenau ist. Die Suche in Favoriten ist nicht alphabetisch, sondern nach der Entfernung sortiert?! Die mitgelieferte Halterung ist schwach, das Navi verdreht sich auf unebenen Straßen. Im Gesamten hat da TomTom die Nase vorn. In der Zusammenfassung, teuer und schwache Software.

Delivery was very delayed and customer services did not respond to my request to cancel the order after finding out (after 2 weeks of waiting) that it was going to be late. They waited until after it had been delivered to respond simply by letting me know it had now been delivered so my concerns had been rectified. On arrival the watch did not work well. The screen kept freezing and turning itself off. The watch did not stay securely on my wrist during sports (sliding around and weaking the HR sensor connection). In addition the sleep tracking software they use was wildly inaccurate in comparison to my previous fitbit devices. I was frequently told I was asleep when I had clearly been up chatting with people (as evidenced by the time stamps on my messages). Again I tried to reach out to customer services to get advice on improving the functioning of the watch or returning it for a different model. After 11 days I received a generic email saying my order had been cancelled and I would receive a refund in 2-7 days. While this didn't answer many of the questions I had put to garmin, I accepted that a refund was a good outcome, especially as there was no request to return the product. After 2 weeks I had not received the refund (or any responses to my questions to customer services). I contacted them again, only to be told I had not been issued a refund after all. If I wanted one I would have to start a refund request from scratch and send the watch back. Still no answers to my questions and nearly 2 months after I placed my original order. I could have ordered this watch from amazon at a cheaper price and had it delivered the next day. I had just wanted to try and support the primary company by ordering from them. I obviously very much regret this decision and will never order a garmin product again.

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