Fort Knox Home Security & AlarmReviews of fortknoxhomesecurity.com

I don't usually write reviews, however I am so pleased with the experience I had from start to finish with Fort Knox. I went with Fort Knox security because of their A+ rating with the BBB along with a great conversation with a very competent sales rep over the phone. He helped me access what my security needs are for my home in depth. Once we decided what was needed for our home, I was worried it was going to cost a fortune, but was pleasantly surprised that I was to be charged nothing upfront with no activation or install fees. I also really liked that I was given a direct line to call my salesperson and he answered each time I called in with additional questions. The installation process was great. You could tell the technician who serviced our home loves what he does! He took the time to make sure my cell interactive feature was explained and working with my smart phone. And let me try and test the new features. He cleaned up before leaving and I am looking forward to being with a company that cares about my needs.

I called and asked about service. They were nice and polite on the phone for the first set up appointment. The technician arrived and didnt really say much about anything. He didnt explain anything he was doing and I had to follow and ask questions, which he seemed put out about. He only added a new phone receiver and left all the other equipment alone. He didnt even have a sheet explaining any of the codes or how to work the system. At the end he had me sign the contract paper and after it was signed he told me it would be a 3 year contract because I got "new" equipment. (like I said they didnt add anything new except their own receiver). Then he left without leaving me a copy of the contract or any paperwork at all. I called the company less than a week after activation because I found out I needed to move for work. I was told I would not be allowed to cancel because I only had a 3 day window to change my mind and that it was on the contract I signed. Even though I never got a copy of the contract until I tried to cancel 4 days after activation. (I got the contract emailed to me 10 days after activation). When I asked about options, I got a very rude response saying that I am in a contract now and there is nothing I can do but pay up. AVOID THESE PEOPLE!!!

Not happy with the way I was treated. Given a window of 3 to 5. Technician calls me from Galveston, 1-1/2 hours away to troubleshoot over the phone, which they were unable to previously. I was under the impression that a tech would be coming to my house. Played along, and he said I think its the battery or the contact. Wanted to see if it was covered before I knew how much It would be. 138.00.....For a service call and a 5.00 contact. And even if I wanted to buy my own contact and have the system recognize it, they said I cant. Its in the contract...LOL. Guess what. it's cheaper to cancel the contract and have another company install a brand new system. When I called to customer service... the guy seemed like he was right-fighting me but kept trying to say we're saving you money.. Whatever. been without an alarm for 5 days. Truly not happy with their service. However, the 1st installer they sent out was awesome...Wish I had his number.. :( Try another company 1st.

we have 10 business locations in Dallas TX. fort knox services 8 of the 10, and we will be moving the service to fort knox from our other two locations once the existing contract ends.

They were very nice and easy to work with. Great service and great products

We chose Fort Knox after looking at several alarm companies including most of the "big names" in the industry. We selected them because of their pricing and excellent on-line reviews. Set-up was quick and pleasant. We had an issue with the technician not putting down the correct emergency services number to be called if our alarm went off, but once management became aware of this they were quick to rectify the problem and expressed genuine concern for our happiness with the system and company. I've not dealt with another company that was so quick to communicate and ensure customer satisfaction and am glad to know they aren't just another big company who considers you a disposable number.

I had an excellent experience quote and install. Jamie was on time, and cleaned up after installing new system. He took the time to show me how to work all aspects. Good deal all around.

The staff at Fort Knox have been very helpful and courteous. They setup my alarm in a timely manner. I did not feel pressured into new equipment and an expensive contract like the big enterprise alarm companies.