Fort Knox Home Security & AlarmReviews of fortknoxhomesecurity.com

I have called Fort Knox customer care several times in the past to complain about monitoring service. Several times I have entered my home and let the alarm go off. During those times we received no call to see if there was a problem. Always they checked and provided an excuse. I have also called about keypad indicating that something was opened and that got fixed. How, I don’t know because I do not recall any technician coming to my home. The final straw was that the door from my home to the garage was open sometime during the weekend. No calls no nothing. So, what are you monitoring??!! After my discussion with your representative, it seems that all your company wanted to do is charge me for the rest of my contract. But again I ask you, WHAT WERE YOU MONITORING?? Fine, it is worth getting out of this contract and getting a company that will actually monitor my home. Beware of doing business with this company!!!

I had poor service from this company. They responded slowly to any request. When we sold the house and moved to Arkansas they insisted we continue to pay the next 7 months of service even though they were not licensed in Arkansas and could not provide any benefit to us. I would look into an alarm company that does not require a contract. The Internet is your friend here. I would strongly not recommend this company.

After three years service(10/20/2011 - present), I tried to cancel the monitoring service in July. Rusty(representative) told me that my contract expires on October and need to call on October. So, I called Oct. 3rd or 4th again. At that time, a lady told me that I need to send a written letter for the monitoring service cancellation to avoid the auto renew. I sent the cancellation letter. They received it on Oct. 10th. After I saw a monthly service charge, I called to find out what is going on. Cathy(representative, which pretends a manager) is telling me that the contract is auto renewed. I have to keep paying the monitoring service fee one more year now.

Do not use this company! Horrible customer service and trickery. Still waiting on service after 4 tries! DO NOT USE THIS HORRIBLE COMPANY!

had your security system installed yesterday at my house. What I asked for from fortknox home security I am getting. Great service so far great technician. I tried vivint two weeks ago and cancelled within 1 day was horrible, had adt for 7 hours canceled them what they promised to install is not what I got. Then wanted $600 to install what I wanted. I am enjoying fort knox home security and you have a customer for a long time coming.

Fort Knox Home security has not only the best systems and options out here, but the best customer service I have ever spoke to. Anytime I have questions about possible upgrades to our system, or changes that I would like made to it, I have always received top notch customer service! Their techs know what they are doing and get the job done right and fast. If after installation you want changes made, they come back out and make it happen! I will never go with another company again!

I own a vacation home in Texas and after lots of research went with Fort Knox Security a few years back.   They lowered my costs substantially from what I was paying.  When I was initially installed, I upgraded to the new Go Control system that features a touch screen keypad which also communicates with my smart phone.  I love the feature that allows me to disarm/arm remotely.  Surprisingly user friendly!  I am writing a new review after adding some additional features, 2 Co2 sensors and a front door remote lock.  I was glad to see the same technician that had done my original install.  Good companies keep good employees!!  I would 100 % recommend Fort Knox Security.  They offer the best pricing in the market and deliver great customer service each time!

As a business owner, protecting my store is of utmost importance. I called around and went with Fort Knox Security because they quoted a fair price and had good ratings and reviews. The installer was on time, dressed professionally and talked to me about placement of sensors. He also walked me through how to add different users for my management team. After the install I had a few questions about the permit and the customer service team went above and beyond walking me through the process and making minor changes to my call list. The system installed works flawlessly and I am very happy with my Fort Knox experience. I Highly recommend this company for your business or home security needs.