Steve N.
Seems that their time is more valuable than mine
Not happy with the way I was treated. Given a window of 3 to 5. Technician calls me from Galveston, 1-1/2 hours away to troubleshoot over the phone, which they were unable to previously. I was under the impression that a tech would be coming to my house. Played along, and he said I think its the battery or the contact. Wanted to see if it was covered before I knew how much It would be. 138.00.....For a service call and a 5.00 contact. And even if I wanted to buy my own contact and have the system recognize it, they said I cant. Its in the contract...LOL. Guess what. it's cheaper to cancel the contract and have another company install a brand new system. When I called to customer service... the guy seemed like he was right-fighting me but kept trying to say we're saving you money.. Whatever. been without an alarm for 5 days. Truly not happy with their service. However, the 1st installer they sent out was awesome...Wish I had his number.. :( Try another company 1st.