Fort Knox Home Security & AlarmReviews of fortknoxhomesecurity.com

We have accidentally set off our alarm several times over the past year. Never had any contact from alarm company. So what am I paying for?

Continued problems with cameras. Service tech was not very accommodating.

TERRIBLE, TERRIBLE Co. STAY AWAY from even a phone call to this Co. They will get your name & address and with that info, pull a hard inquiry on your credit report, without your permission, not sure how they do it, however the salesman who did it to me name was Jase or chase. Very Sad that there's company's that stoop to such depths to acquire business. There very pushy in regard to selling you on there products is one clue when I look back, that should have stopped me from even giving my name!! Hell they even sent a technician to my door, I had no idea he was coming.. These sales guy's are definitely paid by commission that very obvious.. Ill be reporting this Co. to the Attorney General's office along with anywhere else I can!!! If there's management or ownership reading this review you should listen back to the recorded phone call between Jase & I.. Julius Jackson

We live in Pasco County Florida and meet this dysfunctional company at a home show. Received a quote and was impressed by the sales rep. Should have known that's where the problem starts. Monitoring is done by Digi Com, found out Fort Knox is a middle man. Camera's stopped working called the office, spoke with a women who had "NO CLUE" She was rude, had no knowledge of anything, come to find out she is the owners girlfriend. Tried calling back and was told that for $135.00 we could have a tech come out and fix our issue's( No freakin way). Finally after searching the internet found a solution. Then had more camera and monitoring problems come to find out that a company called DiGi Com was doing the actual monitoring and they didn't have any information on our home, they explained that Fort Knox never supplied our information to them. Now since take over from FRONTIER from Verizon we have no cameras again and have left Voice mail and Email message for them and they keep calling the wrong number after being given the correct info. They suck.....Can't wait for something to happen so i can sue their butts off. Haven't had camera's in months. BUYER BE WARE.....THEY SUCK.

I would never hirer this company cause they do not keep there appointments . The girl in the office is very unprofessional to the point I asked to speak with the manager and she refused to put me in contact with the him . I own a big company my self and I know if I had some one like this working for me I would want some one to inform me of the unprofessionalism . She is costing that company a lot of money Im sure.

I have called Fort Knox customer care several times in the past to complain about monitoring service. Several times I have entered my home and let the alarm go off. During those times we received no call to see if there was a problem. Always they checked and provided an excuse. I have also called about keypad indicating that something was opened and that got fixed. How, I don’t know because I do not recall any technician coming to my home. The final straw was that the door from my home to the garage was open sometime during the weekend. No calls no nothing. So, what are you monitoring??!! After my discussion with your representative, it seems that all your company wanted to do is charge me for the rest of my contract. But again I ask you, WHAT WERE YOU MONITORING?? Fine, it is worth getting out of this contract and getting a company that will actually monitor my home. Beware of doing business with this company!!!

I had poor service from this company. They responded slowly to any request. When we sold the house and moved to Arkansas they insisted we continue to pay the next 7 months of service even though they were not licensed in Arkansas and could not provide any benefit to us. I would look into an alarm company that does not require a contract. The Internet is your friend here. I would strongly not recommend this company.

After three years service(10/20/2011 - present), I tried to cancel the monitoring service in July. Rusty(representative) told me that my contract expires on October and need to call on October. So, I called Oct. 3rd or 4th again. At that time, a lady told me that I need to send a written letter for the monitoring service cancellation to avoid the auto renew. I sent the cancellation letter. They received it on Oct. 10th. After I saw a monthly service charge, I called to find out what is going on. Cathy(representative, which pretends a manager) is telling me that the contract is auto renewed. I have to keep paying the monitoring service fee one more year now.