Client protection against government essspelidicious
Morgan a suggestion may you please make adjustments to your new client set up as I attempted to set up a consultation and was directed by receptionist to do it by phone, which I denied considering the case would be against (county/government) and we all know they have the capabilities and some to tap tap tap in and listen as they please!
Response from Morgan & MorganNov 12, 2024
Hello Desmond,
Thank you for sharing your feedback. We understand that privacy is a priority, and we strive to ensure a secure and confidential experience for all our clients. For consultations, our team uses phone-based communications as part of our commitment to timely and accessible service. However, we appreciate your suggestion, and we’ll consider it as we explore ways to enhance our services.
If you have any further questions or concerns, please feel free to reach out to us directly at [email protected] or 888-488-0018. Thank you again for your input, and we wish you the best in addressing your legal needs.
- Morgan & Morgan's Client Experience Team
LT
L.T.
Stay away!
Where to begin. It all started when I called the Philadelphia office. The first person I spoke with "acted" as if he cared about my injury. I was then assigned to an attorney and a case manager. The attorney emailed me requesting any information I can give about the accident, including doctors, etc. I responded to his email with some trepidation. Was not sure I wanted to open the suit. The lawyer didn't respond for a day or two and I sent him another in the evening and he called me. We spoke at length and I said I didn't know how it happened. I couldn't be 100% sure how I fell. He immediately said that we would lose the case if I responded that I didn't know how it happened, during the deposition. I asked him to let me think about whether or not I wanted to proceed and emailed the lawyer a couple days later that I didn't think I wanted to proceed. He called me right away and told me he thought I had a very good case when I told him I couldn't be 100% sure how it happened but was pretty confident that there was something on that step that made me trip and fall over. Fast forward to a week later when I received a "certified" letter from another attorney in the Philadelphia office. The letter was typed by her case manager. This attorney proceeded to say in the letter that her c.m. had tried to reach me before and that if they didn't hear from me within 10 days, they would close the case. First of all, he never left me a voicemail or texted me in the past. Secondly, I thought the first attorney was still my attorney. The letter had more mistakes than a two-year-old typing a letter. The letter looked like it was from a copy machine and it was never delivered certified mail, just regular mailbox mail. My address was incorrect at the top and the salutation said "Dear Mr Anthony". Who is Mr Anthony??? The new lawyer's last name at the sign off was also misspelled with two t's. This letter was a huge red flag. First, I left voicemails for both of them, explaining the very unprofessional letter. The c.m. called me the following day and started grilling me as if I was a criminal. Not cool! He said he would be in touch with me with an update then sent me an email requesting any information, such as medical, to help the case. After I told him about all the mistakes in the letter, instead of apologizing and saying they would try to rectify the situation, he didn't even care. Another huge red flag. So at this point I thought the case was already moving forward after the first lawyer said I have a good case. But no! The second attorney called me today to inform me they would not be moving forward with my case. Very cold treatment. I asked why and all she would say is text found it to be too much of a liability but didn't explain what she meant by that. Then she had the audacity to ask if I would like referrals to other attorneys. I said no thank you and that I was considering dropping the case with them anyway as evidenced by the unprofessional letter I received in the mail. So no, you did not meet my expectations. In fact you get a big fat F. I'll also be posting scathing reviews on other websites. Get rid of those ridiculous commercials because they're all lies. Your firm doesn't care one iota about the people that call for help.
Response from Morgan & MorganOct 28, 2024
I want to start by expressing my sincere apologies for how you are feeling. Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. We strive to provide clear and timely communication to our clients, and we apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us as we work to improve our processes. Thank you. - Client Experience
CR
Craig
Not For The People
We had a serious debilitating fall. The business where it occurred spent over $100,000 fixing it right after the incident. Two years later after numerous attorney changes “in a nutshell “ the final compensation came to a pathetic $ 700.00. Do not listen to the barrage of ads shoved into our faces on a daily basis- they really don’t care about you or the anguish that are going through. In all approximately 6 phone calls were received in the two years and 50% were to notify us that the attorney left the company.
Response from Morgan & MorganOct 28, 2024
Hello Craig, I would like to extend my gratitude for sharing your experience with us. Your feedback is incredibly valuable as we strive to consistently provide the highest level of service and I would like to learn more about the situation so that we can make improvements. However, we are unable to locate your information in our records with the information provided. Please do not hesitate to reach out to us if you have any questions or concerns at [email protected]. Best, Client Experience
MR
Machele R.
Was told I was assigned to an attorney…
Was told I was assigned to an attorney and they were taking my work comp case for a neck injury. Never even got to speak to the attorney. Was called by a very rude woman who got details about the case that I had already answered twice on a questionnaire sent twice to me and gave the same details to the lady that initially called me. I received a text stating they were happy to have me as a client.
They had me sign contracts and release for my medical records before she called for the same details. Coincidentally, I had already signed these documents after the initial call. Told me they would call me back in a couple of days. Waited a week and the only communication from them was the text stating they were happy to have me as a client. I have received a few texts and emails with a survey asking " tell us how we did". They hadn't done anything yet.
I called to try to find out my status on the case and had to make an appointment for a "phone call". The day I was supposed to get the phone call, I received an email instead stating they had decided to decline the case. Very sketchy and in my opinion, unethical practices. Should have reviewed my case to begin with before telling me you were representing me.
0 out of 5 stars
Response from Morgan & MorganOct 17, 2024
Hello Machele, Allow us to take a closer look at this for you. Please contact us at [email protected] with your information so we're able to best assist you. Thank you. Client Experience Team
TD
Tina D.
Took the case then ignored
3 years ago my daughter was driving with my teenage son in the car. They were hit from behind and then again from the side by an unlicensed uninsured driver. He was coming down an off-ramp and hit them, three other vehicles and then hit my children again pinning them up against the guardrail. They saw a chiropractor for a while, and both were already seeing a mental health specialist but had had to add mental anguish and distress from the car accident. They were both afraid to get in a vehicle for a long time. My daughter didn't drive again for about a year and a half. Morgan and Morgan offered to take the case, gave us a case number, Etc. But then they stopped replying to the emails, avoided our phone calls, and never gave us a physical address to find them. There is no reason we should have to drive from where we live all the way into Philadelphia to find a main office as we've now figured out where it is!!! It's been over 3 years and it's too long to do anything about it now. Horrible customer service, horrible attorneys, I wouldn't trust them with anything! Steer clear of this company if you ever expect to have anything real happen with your case unless they are expected to get millions from you. They are a sham and a bunch of ambulance chasers. Despicable!
Response from Morgan & MorganOct 14, 2024
Hi Tina. Please allow us to look into this further by reaching our Client Experience Team at [email protected].
Thank you!
JS
james S.
morgan & morgan took my case
morgan & morgan took my case. did some initial effort. gave up fast. Mine was a hit & run they state they have vast resources. they don't. there not going to give a lot of effort to more difficult cases. make excuses when they drop your case. just get a good local attorney.
Response from Morgan & MorganOct 8, 2024
Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. We value your feedback and will address this internally to ensure better service in the future. Thank you for bringing this to our attention. -Client Experience
AA
Aaron
Morgan & Morgan Going on what I have…
Morgan & Morgan Going on what I have read it appears I have dogged a bullet Words like “I regret calling Morgan & Morgan” “Morgan & Morgan only takes easy cases that they can win” “I got scam vibes from the beginning” ”Disingenuous efforts””Wish I had read reviews first before contacting Morgan & Morgan” “Worst attorneys in the country” … Yes it appears we dogged another bullet Ouch guys Ouch
Response from Morgan & MorganOct 7, 2024
Aaron, we appreciate your feedback. We strive to provide quality service and transparency. We’re committed to improving. Thank you for sharing your thoughts with us.
FC
Francisco C.
"I am very grateful to Morgan & Morgan
"I am very grateful to Morgan & Morgan, special to Carla U. (Case manager) and Angie Abraham (My Lawyer) for their unwavering support throughout my case. Morgan & Morgan have shown exceptional commitment."
Morgan & Morgan using their case manager system to keep me organize in all aspects of my case, demonstrating great creativity in their approach to my case. Using innovative solutions that tipped the scales of my case."
Response from Morgan & MorganOct 9, 2024
Thank you for taking the time to leave us a rating. We strive for top-notch service and knowledge of your satisfaction with us means the world to us. Should you have additional questions or need further assistance, please feel free to contact us at [email protected] or 888 670 2630 – Client Experience