They do not answer client emails. Case managers do not answer calls or call back. Calls to Customer Experience line get disconnected or ignored. Transfers to other departments don't pick up. If I didn't know any better, I would think this was a straight-up scam for collecting personal information.
Response from Morgan & MorganJan 23, 2025
Thank you for sharing your feedback. We sincerely apologize for your experience and understand your frustration. Please know that we take your concerns seriously, and we will review the matter thoroughly.
If you'd like to discuss this further, please feel free to contact us at [email protected]. We are committed to assisting you to the best of our ability.
CC
Charles C.
Very Dissapointed with the Lies, BS, Smokescreens, Dead Ends
My case took 51/2 years to Settle. Had 5 Different Attorneys! The first one I requested a new one because of his "can't do" attitude. The next 2 were fired. The 4th one quit. As did my 5th one right after my settlement (but before I was PAID). The 10 times I tried to contact John Morgan (5 by phone and 5 by email) he never once returned my call or made an attempt to answer my emails. One time I called MY Attorney in December and I didn't hear back until May only to find out he was one of the quitters. The majority of times when I heard back it was always lies, BS, smokescreens dead ends, outright misinformation always blaming someone else, never their fault, NEVER an apology or admitting their mistakes. Whenever one of their ads comes on I can't help yelling BS and liars, and so do anyone I talk to. Other people tell me they have had the same experience. I don't want anyone else to go through the same experience, heart-breaks and set backs that I did for 5 and a half years! If I had to I would rather go to court on my own then use Morgan and Morgan they are that useless! They can't even lie convincingly to their clients or on TV. If you use Morgan and Morgan you WILL be disappointed and WILL leave money on the table, DO NOT be fooled or taken in by anything they say or do in their commercials.
Response from Morgan & MorganJan 21, 2025
Thank you for your feedback. We sincerely apologize for your experience and understand your frustration. We strive to provide excellent service, and it's clear we fell short in your case. We take your concerns seriously and will review your experience internally to improve our processes moving forward.
Client Experience Team
[email protected]
RV
Rob V.
No Justice
These guys are not really about justice. They are about profitability. Several months ago I sustained a serious injury at a hotel in Mexico City, an injury that has left me crippled for a long time to come. An injury that was clearly the result of negligence on the part of the hotel. But Morgan & Morgan refused my case. Instead, they redirected me to a Florida Bar hotline that recommended a different local attorney whose advise was that I post a negative review to see if they would be willing to offer a financial compensation. That’s the kind of justice Morgan & Morgan espouses. They are a fraud. Ready to exploit the cases that will bring them the easy buck, but not concerned about justice at all.
Addendum. I have since been contacted by M&M and the response was the same. Sorry, we can't help you. Go find another lawyer. No real reason given.
But it is probably because my injury occurred in Mexico City. They are not interested in representing such cases. Their business model is not to seek justice, but to exploit the easy cases that will bring them an easy profit.
Response from Morgan & MorganJan 21, 2025
Robert, thank you for your feedback. We sincerely apologize for your experience. There are several factors we evaluate when determining whether we can take on a case, and we carefully consider all potential avenues for legal representation in the process. Unfortunately, for legal reasons, we are unable to provide specific details as to why we cannot take on a claim. In some instances, it may simply be because the case falls outside of our scope. As we continue to grow as a law firm, we are committed to improving our services. Thank you for sharing your thoughts.
Client Experience Team
[email protected]
LM
Lisa M.
Morgan and Morgan is not moving in good faith
Morgan and Morgan is not the only company I have called who is covering for Big Pharma. This company is not moving in good faith.
Warning: Never disclose to a pro se attorney the details of your case before you sign any agreement. Also. Never give feedback until you get an answer yea or nay. Don't let them leave you hanging and waste more of your claim filing time
Response from Morgan & MorganJan 20, 2025
We are sorry to hear you are not satisfied with your experience. However, we regret that we are unable to confirm your information in our records with the information provided. Please feel free to reach out if you have any further concerns. -Client Experience
RC
Rebekah Campbell P.
Lost Case
Poor communication and too many case developers had my case fall through the cracks, over the years I've lost everything, and just got a letter stating they lost my disability case
Response from Morgan & MorganJan 20, 2025
Hello, Thank you for sharing your feedback and we are sorry to hear about your experience. While we can’t discuss your case specifics in this forum, I do see your Case Developer has been attempting to reach you as recently as 1/17. If you have any questions or concerns, please don’t hesitate to reach out to us directly at [email protected] or 888-488-0018. We would be more than happy to address your concerns and provide the support you need Take care, Client Experience Team
JA
Judith A O.
DO NOT HIRE - THEY ARE CROOKS!!
I would never, ever use Morgan and Morgan again. I was in a car accident in September 2022. When I signed up, I was told the fee was 33%; I thought this was high but worth it. However, I later discovered that this 33% only applies to the first offer the insurance company makes. Then it jumps to 40%. This was a detail buried in the fine print that I missed, leaving me feeling misled and disappointed.
They 'lost' my file for three months. Then, I was given a paralegal (?) who told me so many different stories I had no idea what to believe. In total, I was bounced to three or four different lawyers, each time having to start over and explain my case from scratch. This simple case dragged on for over two years, causing me immense frustration and inconvenience. When the settlement was finalized, it took several months before I received my money. The insurance company paid them immediately. I knew that both the man who hit me and I had the same insurance companies, and I saw when the payout occurred.
I had to pester them for weeks. When I got the first payout statement, they shorted me about $10,000. I called several times and finally got that fixed. They would not make a direct deposit even though they say they do that in commercials so I had to drive to their office to pick up the check. They held back an additional $1,000 and explained that it was to cover any additional medical bills and that I would automatically receive it in a month. I waited six weeks and called them. Several times. They even promised to send the check to the Melbourne office overnight. That did not happen. It took me several more weeks to finally get the check from them, leaving me feeling ignored and disrespected.
They did not pay all my medical bills even though they insisted several times that they had. In fact, I received a document from them detailing what was paid, and this list included the unpaid bills. When I started getting letters from collection firms for these unpaid bills, I was furious. Just for grins and giggles, I checked my account today with my PCP and found they had not paid him for medical records, but they indeed charged me for them.
Do not waste your time or money. Morgan and Morgan do not communicate effectively; they switch you around with different lawyers, and you have to start all over. They hold onto your money with a tight fist, leaving you in the dark about the progress of your case and the status of your payments.
Response from Morgan & MorganJan 14, 2025
Thank you for sharing your experience. We're sorry to hear about the challenges you faced with our legal team. We value your feedback and will address this internally to ensure better service in the future. Please feel free to reach out if you have any further concerns. -Client Experience
FS
Fred S.
DO NOT HIRE MORGAN & MORGAN
DO NOT HIRE MORGAN & MORGAN. I was a client who had what I thought was a pretty straightforward case. I was broadsided by a PU truck and there was no dispute about who was at fault. The driver said he didn’t see us and accepted full responsibility. I hired M&M to represent me and that was a huge mistake. It took endless calls, texts and emails to get anyone “on my team” to respond to me, give me updates, etc. While I was getting my medical treatments no one ever checked on, the ONLY time I ever heard from someone was when I initiated contact and only then after days and somethings weeks of trying. I too would find my “team” had changed w/o ever being told.
Finally, after 18 months of nothing, they realized there were no long term treatments required for my ailments, and no huge payout, they decided they had no use for me. To make matters worse there are new tort laws here in Florida that require a suit to be filed within 24 months. They left me holding the bag with no qualms about it. They have great advertisements, but the only people they are FOR is themselves.
Response from Morgan & MorganJan 14, 2025
Hello, Fred, Thank you for sharing your feedback. I'm sorry to hear that you did not feel that our firm was able to convey what we stand for. We strive to provide clear and timely communication to our clients, and we apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us as we work to improve our processes. Thank you. - Client Experience
KP
KP
Bad service for me
I really thought Morgan and Morgan would be a great law group to work with, boy was I WRONG. I’m ok with the fact that they decided to not move forward with my case but what I’m NOT ok with is that it took 6 weeks (12/3/24) before the attorney called to tell me that. She asked if I wanted another attorney from their inventory to assist me, I told her yes. She said someone would contact me in 2 weeks. Today is 1 month and I still haven’t heard from anyone! Thanks for NOTHING Morgan & Morgan.
Response from Morgan & MorganJan 3, 2025
KP thank you for your feedback. Allow us to look into this for you. Please reach out to our Client Experience Team at [email protected] for further assistance. Thank you!
Client Experience Team
(888) 488-0018