Urban MattressReviews of fortcollins.urbanmattress.com

The sales guy welcomed us to the store. He showed us several beds and politely answered all our questions. We purchased a king mattress, box springs and frame that day. It was delivered to our home outside of Glen Haven at no charge about a month later. The delivery guys were polite and friendly. They quickly assembled the frame and set up the bed in our second floor bedroom. We like the 100 day trial that they have to make sure that the bed we purchased is a good fit for us. I read all the reviews from several stores that carry beds beforestoppingin this store. I love that this is a local company and selected this store because of all it's great reviews. We are not disappointed with our decision. I only wish the delivery guys would have told me they would take our old mattress so we didn't have to worry about what to do with it.

We are lucky to have this store! What’s not to like? Sincere and personalized customer service coupled with a product made right here in Colorado. And the Uptown mattress is the best mattress I’ve ever slept on. Thanks Mark for all your help.

Delivery was not on time, but product received as purchased. Thanks.

I've had good luck with Urban Mattress in the past and love their product. The sales transaction was hassle-free. However, I was told that the mattress would arrive two weeks after the purchase and it's been three weeks now and I haven't been contacted or received the mattress. I did call a week ago and was told that the mattress was on back order and should be here this week. The lack of communication is frustrating. So, I can't comment on the quality of the delivery or the mattress because I'm still waiting for it.

I greatly appreciated that they called ahead 30 minutes before arriving and were prompt, courteous and kind when they did arrive. The delivery crew insured they cleaned up behind themselves and clearly explained every step of the way. When they did run into a problem they explained what they could do and instructed me to contact the store. Thank you very much for a job well done.

The salesperson at the mattress store was friendly, informative, but not pushy (he actually suggested a less expensive mattress than the one I had been looking at because he thought it was better suited for my preferences). The delivery was fast, easy, and very polite. And now, I am loving sleeping on my comfortable new mattress.

We first went to Mark Groutas at Urban Mattress for a new Queen mattress early in 2020, when ours caved in after 11 years. The ensuing guidance was undoubtedly the best customer service we’ve ever experienced. Really! Mark worked closely with us as we chose, bought, then exchanged not one, but two mattresses which weren’t right for me (my husband slept quite serenely on both of them). He and his staff (which includes his son and daughter) were thoroughly knowledgeable, considerate of our needs and Mark in particular remained committed to our complete satisfaction. Urban Mattress is solidly our first choice.

A relatively enjoyable experience. Phil did an excellent job of benefits and availability.