Sharlie
Cancelled Within Minutes. Still Getting Charged.
I signed up to try this service on July 12. Within six minutes, I realized they only deliver on weekdays, which doesn't work because I work full time. I immediately cancelled my subscription. I had intentionally selected July 20 as my first delivery, so I assumed cancelling would prevent any shipment. Before the published order cutoff, I called customer service to verify that no box would be sent. I was told the first shipment could not be cancelled, despite the fact that I had cancelled almost immediately after signing up. This has been a frustrating first experience. A cancellation made within minutes should not still result in a shipment days later. I feel the cancellation process and expectations for first-time customers could be much clearer.

