Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Getting a hold of customer service or a doctor provider - 0
Knowing what is being sent to me (skin or hair) or knowing what doctor provider is talking to me (skin or hair) - 0
I literally asked a provider if they were contacting me about the skin product or hair product, they said hair and then I got skin.
Horrible horrible, inexistent communication
Skin is not better at all.
Hair is thicker. Hence the 3
Response from hersJan 28, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can take a look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
DP
Danielle P.
Hers has been a life saver for me
Hers has been a life saver for me , so easy to use to get the help I needed !!
Response from hersJan 24, 2025
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
MW
mary W.
I love how seamless and easy it is
I love how seamless and easy it is
Response from hersJan 24, 2025
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
ME
Melinda
Lost 8 lbs so far!
It's so easy to manage in the app and I'm down about 8 lbs!
Response from hersJan 24, 2025
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
KI
Kimberly
My Journey So Far with Hims & Hers…
My Journey So Far with Hims & Hers Weight Loss Program
I’ve been on this weight loss journey for a little while now, and there have been so many small but meaningful moments along the way. Here’s an update on how things are going and what I’ve noticed:
1. The Exact Moment I Noticed Results
I remember stepping on the scale one morning and doing a double-take at the number. It wasn’t just one pound lost; it was the first time I truly realized my clothes were fitting differently. That was the exact moment it clicked for me that all my hard work and discipline were paying off. It felt like I’d reached a turning point—no longer just hoping for results, but actually seeing them.
2. Emotions of Losing Weight
Losing weight has been an emotional rollercoaster: excitement when I see progress, relief when I realize that my efforts are paying off, and renewed motivation each time I set a new mini-goal. Most of all, there’s a sense of pride that I’m taking control of my health and putting in the work to feel better, both physically and mentally.
3. What My Progress Means to Me and My Life
My progress has given me more confidence than I ever anticipated. I find myself saying “yes” to more social events, feeling happier about clothes shopping, and overall having more energy to tackle daily life. It’s not just the physical changes—my mindset has shifted, too. I feel more capable and positive.
4. Aspects of the Treatment Experience I’m Happiest With
The best part of the treatment experience has been the ongoing support and simplicity of the program. I appreciate having clear guidelines and feeling empowered to follow a plan that’s both attainable and realistic. Plus, I’ve been pleasantly surprised by how straightforward everything has been so far.
5. Experience with Side Effects vs. Expectations
Initially, I was nervous about potential side effects because, let’s be honest, starting a new medication can be intimidating. Fortunately, the side effects have been minimal—any mild discomfort or changes were far less dramatic than I had feared. It’s reassuring to know that what I experienced was manageable and that my concerns were addressed by the provider.
6. Experience with the Provider Who Recommended Treatment
I’ve felt truly supported by my provider. They’ve been responsive to my questions and respectful of my goals. We’ve had open, honest discussions about treatment options, expectations, and potential side effects, which made it a lot less stressful to start the program.
7. Helpfulness of the Mobile App Content and Resources
The mobile app’s resources—like meal ideas, tracking tools, and educational articles—have been invaluable. It’s so convenient to have everything in one place. Whether I’m looking for a quick recipe or a reminder about healthy habits, I can find it in the app without feeling overwhelmed.
8. One Thing I Like Most About the Hims & Hers WL Program
It’s a tie between the simplicity of the guidance and the sense of community. The program feels personalized to my lifestyle, yet it also connects me to others on similar journeys. That combination of tailored advice and shared experiences keeps me motivated.
9. Would I Recommend Hims & Hers to Others?
Absolutely. I’ve already told friends and family about my positive experience. If someone has similar goals—whether it’s to lose a few pounds or make a more significant lifestyle change—I’d point them in the direction of Hims & Hers because the structure and support have genuinely made a difference for me.
10. What I’d Say to Someone on the Fence
If you’re considering weight loss treatment with Hims & Hers, I’d say: It’s worth taking a leap of faith in yourself. You’ll have professional guidance, resources that make sense, and a community ready to cheer you on. The first step can feel intimidating, but once you see those first results and realize how supported you are, you’ll be glad you gave it a try.
Overall, this journey has been a gratifying process of self-discovery and healthier habits. I’m still working towards my goals, but I already feel a newfound sense of confidence and pride. I hope my experience helps motivate anyone who’s thinking about taking the first step!
Response from hersJan 24, 2025
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
KB
KELLY B.
Trying to cancel subscription/cancel an…
Trying to cancel subscription/cancel an order is very difficult on the website.
There is no phone number for customer service, etc…
Response from hersJan 28, 2025
Hey,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account, and we're always here for you whenever you may need us.
The Hims & Hers Team
AD
Andrea D.
I am so pleased with how easy it is to…
I am so pleased with how easy it is to access medical treatment in a fast, discreet way.
Response from hersJan 24, 2025
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
LB
Lesley B.
Overpriced
Overpriced
Response from hersJan 28, 2025
Hey,
We appreciate you providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team