Heather S.
Changing subscription
Quick response time. Lots if questions from the provider that I have already taken the time to enter. If the past j formation I provided had been reviewed it would significantly cut down messaging and be more efficient and less frustrating. Sometimes get different answers from different people. Appreciate the app. Like thr extra resources. Would be nice to see additional nutrition information and consult with dietician offered with the service we pay for. More guidance on specific dietary needs such as vegetarian or gastric bypass patients who have different nutritional needs. Overall good experience but lacking in some areas as described above. Decent pricing. Kind service that seems compassionate. Response time good. Changing to a different plan was the worst part- very frustrating. I almost switched providers. Had to start from the very beginning when my treatment plan should have been reviewed and just continued from the current plan. Took several days of messaging and frustration with being close to switching all together when i purchased a year subscription. Other than the plan change, the other experience was pretty good. If you could update the process for subscription changes I would give a higher rating. Limited ohine consult and help would be an improvement as well. Maybe even 2 calls per month, but I really appreciate the messaging since it is hard to coordinate times and schedules.
Response from hersJan 31, 2025
Hey, Thank you for taking the time to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help! The Hims & Hers Team

