Kalynn F.
Not Worth the $145 Monthly Membership
I’ve been extremely disappointed with the Hers Health app and, specifically, the level of support provided for the price. The membership alone is $145 per month, on top of the cost of any medication, and one of the advertised benefits is access to “24/7” support from the Care Team. Unfortunately, in my experience, calling it a “Care Team” is generous. Messages don’t seem to actually be read. Instead, you receive generic template responses that often don’t address the question you asked or the problem you’re trying to resolve. The one time I had an issue getting my medication, I had to message repeatedly just to get past the canned responses and reach someone who would actually address the problem. My sister uses Hers as well and has had an even worse experience. She has been unable to get meaningful help with an ongoing prescription issue despite repeatedly contacting them and even trying to call. Her prescription has now lapsed while she continues to receive the same template troubleshooting responses telling her to try things she has already done multiple times. She was also refused any type of refund despite the ongoing problems and lack of resolution. For $145 every month before you even pay for medication, I expect responsive, competent support—especially from a healthcare service managing prescriptions. Automated responses that send customers in circles are not “24/7 care.” The service simply does not provide the level of support its price suggests, and based on both my experience and my sister’s, I would not recommend Hers Health.
Response from hersAug 31, 2026
Hi Kalynn, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team