hersReviews of forhers.com

I wasn’t guaranteed a change in my deliveries so I don’t run out next time. I informed you that I would look elsewhere. Spending almost $300 a month and you couldn’t even get it changed! I am canceling my subscription as I went somewhere else.

not losing anywieght

Because of side effects, I needed a different dose than the one I had just received. The new dose was approved on August 26 and the script was sent to the processing center and the processing center promptly canceled it. It took me days to rectify the situation and a new replacement order was shipped. According to the USPS tracking info that order went from Ohio to Massachusetts to Albany, NY (which is my regional facility) to Seattle, WA. I contacted HERS today 9/10 and supposedly another order is being processed. I won’t be surprised if it gets canceled again. I think the care team is AI posing as practioners because I’m receiving the exact same scripted message from different care team members. Very very very very dissatisfied!

I was having an issue with using my FSA to cover my meds. I needed additional documentation and the customer service agent found what I needed after a few days. My meds come on time, and I am feeling great!

Very inflexible with their own error which they admitted twice by two different departments. The company lacks the integrity to work with their customers or demonstrate goodwill in any capacity. I do not appreciate being billed an additional month of $349.00 due to their sloppiness in communication amongst their departments.

I’ve been doing this for almost three months and the last two orders have been late. So trying to stay on target is a waste of time because I can’t even get my product on time each time I have to keep switching my date. I’m supposed to take it consistently, but that’s not happening. And when they get notified they always blame the Pharmacy and I check in like I’m supposed to timely and they’ve yet to be on time. To me that’s not acceptable because this is what they do. They should be timely when they’re trying to help people lose weight and for me they haven’t lived up to what they say, so I can’t say I’m happy with them since this is second time in 3 months. Not a good record so it’s best for me to probably go with somebody else that cares about helping me and getting the stuff to me on time so I can stay on track. Thank you.

**UPDATE** Thank you for responding, the details were sent to you of the order. I truly appreciate your team rectifying the situation and hope the feedback helps process future transactions a little more transparent. **ORIGINAL REVIEW**The increase in pricing is less to be desired and delay of communication when processing membership and orders. My membership was processed, then 3 days later my prescription, however due to the timing I was charged a lower dosage fee when the Dr. approved a new dosage. The order was shipped incorrectly and a refund/recharge was issued WITHOUT communication causing a further delay because I needed to transfer funds to said account for processing. It was not clear on what was being done. I also think that with those who fell within a few days window should have been charged the previous amount before the increase. I was not aware until after. I have seen little changes so this increase was necessary. I think locking in a package deal at lower rates would bring better customer retention and more people willing to subscribe.

Good service and communication