Jenn
Sneaky billing, and no refunds for allergic reactions
First off they bill you for one lump sum instead of monthly and then send you the medication and claim they cannot refund you. Then they eventually give you half of a refund and cancel your subscription. I thought since I had bought the medication I’ll go ahead and take it via the protocol. They’ve given me. I start having terrible allergic reaction reactions spoke with a few different providers who were very helpful and they all said to stop taking the medication that I was allergic. I’ve reached out to customer service and they said there’s no refund for allergic reactions so now I’m sitting with $340 worth of medication that I have no use of I would definitely not go with this company unless you know for sure that you will not be allergic to the medication that they prescribe 11/26 follow up. After visiting an in person urgent care for allergic reaction to the medication, I was able to get the customer service phone number (not an easy feat) and call and ask for a complete refund. Thankfully this time they were able to refund completely and I will be taking all medication to our local sherif office to dispose of properly. In the end I would say For Her’s medication response chat is helpful (although slow). Their customer service chat is no more than a helpless AI bot but their in person call center was very nice and helpful.
Response from hersNov 28, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

