g. L.
Not very professional
So, on my experience when I started my treatment through Hers a day or two days after I experienced some heart palpitations and irregular heartbeats. I let the doctor know from Hers app and they just decided to send me a second shipment. When clearly I told them I would have to discard the first shipment that was just barely started. I guess it was more convenient for them so they could charge me a second shipment instead of a refund for a product I will have to toss away because the pharmacy won’t take it back. Just how convenient, irresponsible and unprofessional to send a second shipment of medication after I mentioned that I had a side effect. I live by myself and experiencing those heart palpitations, and irregular heartbeats was scary to feel and can be serious.
Response from hersNov 28, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team