Barbara Z.
No help getting my prescription ahead of travel.
I was traveling out of the country for several months. First, I was told that I couldn't get my prescription in advance for that amount of time. I was resigned to just stretching out my prescription that was scheduled to arrive about 5 days before my departure. When I noticed it was stuck in processing, I tried and tried to get support to give me an ETA or rush the processing in any way. I could not get anything but the same "bot" answer that my prescription was in processing and I could not speak to anyone else.
Response from hersJan 2, 2026
Hi Barbara, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can look into this as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team