Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Love the fact that I can reach out to staff or doctors easily. Lab work was full-scope, and very helpful to have so many profiles run at the same time. Thank you.
Response from hersOct 24, 2026
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
ED
Elizabeth D.
Like the check ins
Like the check ins
Not really losing weight
Cost is high
Response from hersOct 24, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
MJ
Mary Johnson J.
frustrated
Hello, I have been using the product for over a month now and have not seen any change in weight loss. I am taking a full tablet of Metformin in the morning and a full tablet of Topiramate in the evening. I am not nauseous and do not feel any side effects from either medication. I lost 2 pounds, then gradually increased. I started yoga 3-4days a week 4 weeks ago and have been very conscious about what I have been eating. I do have a slight decrease in appetite, but I am not seeing any positive changes in my weight . I am not sure this is the right program for me. Also, the app is not consistent. I log into my account, and I am logged out immediately and have to log in again, and I am unable to see my program, and my schedule only goes up to 5 weeks. I am getting frustrated all around.
Response from hersOct 24, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
LD
Lisa D.
Easy,personal and private
Easy,personal and private. Delivery service, product and service.
Response from hersOct 24, 2026
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
SS
Samantha S.
Charged, Stuck in an Error Loop, and Refused a Refund
I rarely leave negative reviews, but I feel obligated to share my experience so others understand what they may be signing up for, and trust me its not worth it. Run and find any other company.
After reactivating my membership, I was required to complete the intake and consultation process again. Unfortunately, each time I finished, I was met with a system error that prevented me from moving forward with my prescription. I completed the process five separate times, re-entering my medical history, medications, and past procedures each time.
Whenever the system instructed me to contact customer support, I did exactly that. Instead of receiving direct assistance, I received troubleshooting articles and instructions to repeat steps I had already completed multiple times. Despite opening several support tickets over the course of four days, the issue was never resolved. This happened immediately and was drug out for 4 days, and i took action to try and ask for a refund since I was not getting a solution, and no one wanted to help me get this glitch resolved.
What frustrated me most was that my membership was active and I was being charged, yet I was unable to access the service I was paying for because of what appeared to be a platform or account issue. I repeatedly requested that someone manually review my account, but I was never able to get the level of support needed to resolve the problem.
The most disappointing part of this experience was being denied a refund despite my inability to use the service due to ongoing technical issues. (which i was in constant communication during all these failures) As a customer, I expected accountability and a reasonable resolution when their system repeatedly failed. I have lost roughly about 4 hours trying to "troubleshoot" on my own and multiple devices.
If you're considering this service, be aware that if you encounter technical problems, resolving them may require significant time and patience. My experience was an endless cycle of forms, automated responses, and unresolved support tickets.
Unfortunately, this was one of the worst customer service experiences I've ever had, and I would not personally recommend the service based on how this situation was handled. If you ever have an issue they just don't care and will just take your money and leave you out to dry.
Update- They ended up refunding after submitting this review, I am thankful for that, but it was jumping through hoops.
Response from hersOct 24, 2026
Hey,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers.
The Hims & Hers Team
AJ
Anna J.
Nothing I just started it so I'm not…
Nothing I just started it so I'm not seeing any difference it's too early correct? No new hair growth
Response from hersOct 24, 2026
Hey,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you in your treatment channel whenever you may need us.
The Hims & Hers Team
PA
pamela
Having trouble accessing my account.
Having trouble accessing my account.
Response from hersOct 24, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
MA
Marcy
I'm still seeing hair loss
I'm still seeing hair loss
Response from hersOct 22, 2026
Hi Marcy,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team