Teri B.
I started using oral minoxidil 6 months…
I started using oral minoxidil 6 months ago with great hair growth results. I have no medical issues and take no medications other than minoxidil. I had my annual bloodwork performed and to mine and my physicians amazement my WBC was markedly decreased and at an unsafe and low level. She determined it was a serious side effect from the minoxidil and recommended I discontinue immediately. This side effect was never mentioned until I did a deeper dive. My bad. Unfortunately I had just reordered another 5 month supply 2 days ago to the tune of $175. I have yet to receive the order however they have refused to refund me even if I do not accept the unopened package. I am appalled. It not that I changed my mind, as I didn’t receive the blood test results until yesterday and was told to return to my doctor immediately. These are certainly non normal circumstances and a full refund would be the right thing to do. I’ve now been forced to cancel a trip because my white blood count is so low I’m at risk for a serious infection. Stay away from this company.
Response from hersJan 15, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team