hersReviews of forhers.com

3.310,416 reviews
Pharmacy & Medicine
Letterman Drive 1, San Francisco, California

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hers

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About hers

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.

hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: forhers.com
Website: forhers.com
Category: Pharmacy & Medicine
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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hers reviews

10,416 approved reviews, newest moderated first

Jana S.
Sep 18, 2026
All is great.
All is great.
Response from hersSep 18, 2026
Hey, Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated! The Hims & Hers Team
Penny C.
Sep 18, 2026
I take the shots weekly and they ate…
I take the shots weekly and they ate working.
Response from hersSep 18, 2026
Hey, Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated! The Hims & Hers Team
Karen B.
Sep 18, 2026
Not reliable
When I first started using Hers, I was happy with the program and information provided. Unfortunately, my experience changed when I needed a refill. Weeks went by without my product shipping or any clear update. Each time I contacted customer service, I received the same automated response saying I would be notified when it shipped. It was extremely difficult to reach an actual person for help. This was especially frustrating because I was using minoxidil, which requires consistent use. Because Hers could not provide a timeline for my refill, my treatment was interrupted and I am experiencing hair loss again. I requested a refund and am still waiting for it. I have since switched to another company that provides better communication, reliability, and customer service. Hers needs to improve both its refill process and access to human support.
Response from hersSep 18, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
Sharon K.
Sep 18, 2026
Not a good option if you want reliable delivery
I chose this telehealth provider for the wegovy pill. I have been with them for a little over two months. It has been an absolute nightmare. The delivery of my prescription is never filled timely. I have to constantly chat with the care team about this, every single month. They do not read your file or look at previous communications, and you get the same questions over and over again. It is a nightmare. I do not recommend you use this telehealth provider for something as critical as a GLP-1 medication. I have sent many messages with no assistance and have waited well beyond their response window.
Response from hersSep 18, 2026
Hey, We are truly sorry for this experience you had with us. We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and if you are still having issues, please message us in the 'messages' tab at www.forhers.com. The Hims & Hers Team
Dawn G.
Sep 18, 2026
Nearly impossible to get a hold of
Nearly impossible to get a hold of, there contact options are intentionally difficult to use and find. They are very slow to ship and charged me for a membership for weight loss. I purchased their hair serum doesn't even make sense. Beware and use a payment method you can easily turn off
Response from hersSep 18, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
Rebecca
Sep 18, 2026
Response times are quick!
Response times to my questions are quick and efficient. I think my progress is slow, but going up a dose will help that.
Response from hersSep 18, 2026
Hey, Thanks so much for sharing your experience with us! You really made our day. If you need anything, we’re here to help you in any way we can! The Hims & Hers Team
Melissa M.
Sep 18, 2026
Horrible experience
Horrible experience, medication is not what I was expecting, has not helped one bit, and has made me feel terribly ill.
Response from hersSep 18, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
Katrina F.
Sep 18, 2026
Easy process
Easy process
Response from hersSep 18, 2026
Hi Katrina, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

hersReviews of forhers.com

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