Lanie A.
Solid and medically trustworthy glp1 plan but renewal process was unclear
I was subscribed for 6 months for GLP1 and renewed another 6 months, continuing at my approved highest dose, for another 6 months. The care team and communication were very good until the end with subscription/auto pay renewal. I wanted to continue but had extra unopened vials that I reported to them, assuming I could continue (with seamless continuity) at my request but instead was cancelled. I am reposting here w review before I have communicated with them, to give them the stars they deserve, because they've since reached out and also refunded me. Aside from an unclear payment policy and/or continuing payment process, they have been reliable and helpful for the year I've been under care.
Response from hersJan 27, 2026
Hi, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team

