Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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No pressure easy access to app and if needed I can access
Response from hersFeb 8, 2026
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
TA
Tayna
Useful information on website
Useful information on website. Always available if needed.
Response from hersFeb 8, 2026
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
JR
Janett R.
What a waste of money
I was so excited about starting my journey to weight loss. Well that didn’t last long the first month was the only time I saw results it took me 5 weeks to loose 5lb after that I used the med for 3 months and didn’t loose anything else. I reached out multiple times to inform the providers that I was not loosing any weight and all they kept saying was that once I get up to a higher dose then I would see the weight come off. They started me at 0.8 units which I found to be very low as many of my friends have gotten the meds from other companies and they get started at 2.5. Not even after the six months I purchased would I have been at 2.5. I just blew 1,200 on something that just made me constipated and with minimal weight loss. And to top it off I’m starting to loos my hair instead of weight I’m loosing hair.
Response from hersFeb 10, 2026
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
KA
Kathy
Noticing allot of shedding
Noticing allot of shedding. Aware that is a side effect early on taking this medication. Hoping that will start to lighten up
Response from hersFeb 9, 2026
Hey Kathy,
Thanks so much for taking the time to share your experience with us. We greatly appreciate your feedback, and are here to help you in any way we can.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
PW
Pat W.
I'm doing well with my weight loss. Would like the experience to be a little more personal when problems come up.
I'm doing well with my weight loss. Wish you could talk to a person when problems or questions come up
Response from hersFeb 9, 2026
Hi Pat,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
KJ
K J F.
Predatory practices
Predatory practices, outrageously overpriced goods, terrible customer service.
I purchased a 3-month supply of chewable minoxidil gummies approximately 5 months previously, at great expense $170.
The product was not effective and was essentially, in my opinion, just very expensive green candy. The level of the active ingredient is low (1.5) and it contains biotin, an over the counter supplement.
I later was able to get a prescription from OnCallDoc for the same drug at a starter therapeautic level of 2.5, so the Hers gummy was already incredibly low therapeutic level but XXX times the price.
The OnCallDoc consultation, online, for the prescription was no-cost to me. To fill the prescription was $4.92 at Sam's Club pharmacy. The OTC biotin is also low-cost.
For HERS gummies, the daily cost is high $170 for 90 days is $1.89 per day. For the prescription + biotin, the daily cost is 33 cents.
I got ZERO benefit from the HERS candy. I got VERY good results from actual medicine from a pharmacy.
For that reason, I vowed I would not purchase HERS candy again.
However, 5 months later, I noticed on my credit card activity, a charge by HERS for a refill of $170 for another 90 day supply. I was shocked and hadn't realized or remembered that the HERS order was a subscription or auto refill, so I hastened to cancel it instantly.
The HERS charge was "pending" so there was hopefully time. I logged into HERS but the tool to "manage subscription" wasn't working and kept saying "try again later." It showed a pending order, not a complete or sent order. I tried several times to cancel, and wrote to customer service immediately for assistance.
We finally got the subscription cancelled, but NOW HERS claims they can't cancel the order because it was already shipped, so only FUTURE refills will cancelled.
I don't trust or believe them at all. This is an intentional predatory practice and, I believe, untrue. There was no shipping shown on the account dashboard. No tracking number. Nothing. Just "pending order" being generated and my cancellation and protest was registered already.
NOW, 48 hours later, they claim it was already shipped and it's too late to cancel.
This is an intentional and predatory practice to delay my ability to cancel an order so they keep sales figures high.
This is a medical product right? Not just candy?
If so, for HERS to not "consult" with the patient before a refill is unconscionable. To not inquire how I handled the product, whether I wanted the refill, was I tolerating it, did I want to make any changes. Nothing.
By auto-shipping with NO warning or a reminder that a refill is coming, HERS guarantees they make the sale. They cannot risk cancellation with any planning by the buyer, because I imagine cancellation is very common for this project, so they factor in profit with every bit of this business model.
Why is EVERYTHING automated EXCEPT a warning r reminder to the buyer that a refill is coming?
Because THAT could cost them a sale.
No refill reminder.
No auto refill warning.
No consultation or follow-up.
Claim it's already been sent even though it shows "order pending."
Make it difficult to log-in and cancel with bots and delays so assure a 24-48 hour period passes.
Only let a buyer know a purchase has been made with activity on a credit card.
It's appalling and it's predatory.
What a despicable practice.
What a despicable "wellness" provider.
They are peddlers selling snack oil in the form of candy in a pretty jar. I'm surprised they don't also offer time-shares and time-travel devices.
Update: I received a refund in response to my Better Business Bureau complaint
Response from hersFeb 26, 2026
Hi there,
Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account and look forward to your response.
The Hims & Hers Team
PA
Patricia
Best health app I’ve used.
Aside from a shipping issue it’s going well. They answered all of my questions and a lot faster than other health apps I’ve used in the past. Easy to follow instructions. So far I’m a huge fan.
Response from hersFeb 8, 2026
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
AB
Anna B.
A waste of time
I originally used Apostrophe which I loved, then when that disappeared (without ANY notice - my account, prescriptions, etc. just gone) I went to hers to get my skincare medication. First product I was prescribed I tried starting in April 2025. I recently messaged my provider to change my prescription since after 9 months I wasn't seeing much results. I asked for something different and the provider responded with a suggestion for a new product but also said "but I'm not sure if that will make that much of an impact."
Okay. So I responded by asking if there were any other products that might work better. I was asked questions about my skin condition and I responded with my problem areas and mentioned that I was previously on another medication and it was the only thing that helped me. The provider responded by saying "that is what I was going to recommend" so I said maybe we could try that again!
The provider responded with "that is not a medication we prescribe."
So the entire exchange was pointless and a waste of time. I had previously gotten the same medication from Apostrophe, which hims/hers bought out, so I don't understand why they are unable to prescribe it, much less suggest it and then deny a prescription..what a joke!
Response from hersFeb 10, 2026
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team