Brandi T.
Was very excited to start this… very disappointed now.
Was very excited to start this treatment plan. Once they constructed my medication kit I noticed there was a medication that would interfere with my already prescribed medications I take on a daily basis. I messaged my care team right away to address this issue. My care team assured me that they would replace that medication with something else to prevent any negative side effects with my daily medications I have been taking for over 5 years now. Once I received my box, the medication that I was told would be taken out, was in the box and the substitution was not in the box. I reached out to my care team who told me I would have to wait until the next box in 5 months for the changed to take into effect. I am very unhappy with this whole experience now, something I was excited for now I cant take and still have to pay the almost $400 for it. They dont take returns or refund anything even though I legit cannot take the medication they sent me that I told them about as soon as I got the notification that I was approved for the treatment. They did not ask if I was taking any medications already during the “application” process or anything. Be CAREFUL. GIVES SCAM VIBES
Response from hersMar 19, 2026
Hey Brandi, Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us. We have followed up with you through the messaging portal located in your account and look forward to your response. The Hims & Hers Team

