Jackie Q.
Very frustrating experience
Very frustrating experience. I ended up with multiple subscriptions for the medication, and the company’s “online meeting” process was not clear or helpful. To make matters worse, they sent me the wrong prescription. When I contacted them about it, I was told that I could not return it because it was medication. I understand that medications may have restrictions on returns, but sending the wrong prescription in the first place should not be the customer’s responsibility. Between the confusing subscription setup, the online consultation process, and receiving the wrong medication with no clear resolution, this has been a very frustrating experience. I would recommend carefully reviewing your subscription and prescription details before ordering.
Response from hersSep 24, 2026
Hi Jackie, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team

