Heather M.
Started off great then went downhill
Started off great then went downhill. I have done the pill weigh loss program a while ago and had good results but put weight back on so wanted to try something easier on my daily life, i.e. an injectable. Filled out the intake form and a doctor said “good to go, can you confirm you ended your previous medication”. Confirmed and was ready to start again. Then their “patient support” asked me to fill out the form again, which was locked up on their site so I wrote them letting them know. They constantly replied with “fill out the form” like it was an automated system we all get frustrated with! Finally got past that just for them to change my recommended medication back to pills! I asked what happened to the doctor who said I could take the injectable and then the “patient support” would just reply to redo the intake form again! It was a circle the whole time and frustrating after the 7th time! I finally gave up and asked for my $39 initial fee back and they said since a “doctor” had reviewed and recommended a medication they could not give it back. If you want a program that has good service to back it GO SOMEWHERE ELSE! Now I feel like I need pills for my frustration levels more than a weight loss after dealing with Hers! Searched their site for a contact number and it’s either hidden or not there so you are waiting hours for them to put you back to the beginning.
Response from hersJun 11, 2026
Hi Heather, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.