hersReviews of forhers.com

Continuous problems accessing the mobile app. Question asked of the care team and got little to no help. Have a pending question regarding billing -- over 2 weeks with no answer, NOT HAPPY.

I haven't started because I wish I knew more about the minoxidil before jumping to order it.

Experience a couple headaches

Cheaper GLP and cheaper membership

Well until I actually see something happening I can only give it 3 stars. I do appreciate you checking in to see how things are going!

You can’t speak to real people. You get promised a delivery date then after placing your order I was told it would be 2 weeks which was not agreed upon in the initial interview. Then the packaged was shipped according to hers and it never arrived. After battling along I received a replacement package but keep getting emails that I have been on the meds for a month and I only received my meds yesterday. It is extremely frustrating and could be more efficiently handled.

My recent experience with Hims/Hers was extremely disappointing. I signed up believing that I was paying $39 for my first month of medication, with the understanding that the cost would increase in subsequent months. At no point during the sign-up process did I understand that the $39 charge was solely for a membership fee. After completing the required health questionnaire, I was informed that I had been approved by a physician and asked to complete a few additional steps. I then received a text message prompting me to select my medication. It was only after selecting the medication and dosage that I saw the actual cost—$199 per month. Realizing immediately that the $39 charge was not for medication, I attempted to cancel and request a refund. I paid around 9:30 AM EST and spent nearly 20 minutes on hold before finally speaking with a representative around 1:00 PM EST. I was told that because I had already been approved by a physician, my $39 could not be refunded. I was also informed that all pricing had been disclosed upfront; however, that was not my experience. In my opinion, the process lacks transparency. If the $39 charge is strictly for a membership, that should be stated clearly and prominently before payment is accepted. Customers should know the actual cost of their treatment options before completing the approval process. I did not receive medication or utilize any services beyond the initial application process, and I requested cancellation within hours of signing up. All I am asking for is a refund of my $39 membership fee. Order Number: mQ1giqDoTGM I hope Hims/Hers will review this situation and consider improving the clarity of its sign-up process so that future customers have a better understanding of what they are purchasing. It is my opinion that a refund should issued when the customer requests it and is up front about what they saw from the start. They should be transparent from the beginning.

UPDATE: I had to go to my bank and file a fraudulent charge for Hers because they wouldn’t refund me even though I canceled 12 hours later because I realized their “promotion” was a scam. I’ve noticed something sickening: Hers responds to EVERY negative review with an automated answer: “We’ve emailed you a request for your email and phone number so we can look up your account.” Even their review responses are BOTS. Their advertising is misleading! I can’t believe I fell for it. Live and learn. WOW READ BELOW- just as I said. Him/Hers is a rip off. Go to Costco or any other retailer and pay less/no hassles.