Rebekah
Impossible to Correct Simple Problem
They recommended increasing the dose and had me do this but didn’t send another vial. When I ran out, I messaged them immediately because it takes months to work up to the dose and I didn’t want side effects from going off. I had to message over. And over. And over. And over. And over again. A different person responded each time and acknowledged the problem and said they were taking care of it. It. Was. Never. Taken. Care. Of. There is no method for contacting them other messaging in the app and I’m positive there are no humans. It’s just AI with prefabricated replies and no cognition or action. Complete sham of a company.
Response from hersJul 17, 2026
Hi Rebekah, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.