Disappointed
My experience with Hers has been Medication Error, Unanswered Messages, and Delayed Care
My experience with Hers has been extremely disappointing due to repeated communication failures, medication errors, and ongoing delays in my care. On two separate occasions involving significant treatment concerns, my messages through the patient communication portal went completely unanswered, forcing me to call Customer Support because I could not get a response from my care team. The first occurred after I experienced a severe reaction to the injectable medication and needed timely clinical guidance. The second occurred after Hers sent me the incorrect oral Wegovy dose and I needed the prescription error corrected before traveling out of state. I was approved for the 4 mg oral dose but received the 1.5 mg dose instead. After my portal messages went unanswered, I called Customer Support on July 22. I was assured that the correct 4 mg medication would be processed using a revised refill date, shipped within one to three days, and sent at no additional charge because I had already paid for the incorrect medication. It is now July 26, and the replacement prescription still has not even been processed, much less shipped. A provider specifically instructed me not to take two of the 1.5 mg tablets and told me to wait for the 4 mg medication. Therefore, my treatment is currently being delayed because Hers sent the wrong medication and has still not corrected the error. Meanwhile, the app continues prompting me to complete a provider check-in about a medication I have not even received. These are not minor customer-service inconveniences. They are repeated failures involving unanswered treatment questions, a severe medication reaction, an incorrect prescription, broken promises regarding replacement medication, and an ongoing interruption in my care. I have had to spend an unreasonable amount of time calling, following up, documenting problems, and advocating for myself simply to receive the medication and clinical communication I was promised.
Response from hersJul 30, 2026
Hello, Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like to reach out to take a look at this for you. We have followed up with you via email and look forward to your response. The Hims & Hers Team

