Zoe R.
I sincerely could not urge you more not…
I sincerely could not urge you more not to use this service. After over a month from signing up, completing initial evaluation and completing all steps asked from me, hers doctors never approved or denied eligibility while continuing to charge me for services they weren’t fulfilling. Customer service was extremely slow to respond, and I never got response to the email I sent for customer support. When I reached out for support through the messaging portal my response was initially a doctor half heartedly asking for additional medical questions, which suggested to me that they had not in fact completed a medical evaluation. It wasn’t until after that that a support representative argued they had in fact completed their evaluation, and they would not refund me. This contradicts the fact that they were still actively trying to collect my medical history at my second attempt of contact. They do not care about your wellness whatsoever and will happily take your money while doing less than the bare minimum
Response from hersJul 28, 2026
Hi Zoe, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.